TeleServices for Better Health: The Decade of the Non-Doctor Clinician
Author:John Ainge MD
The growing use of technology in the healthcare workforce will change how people work, what's expected of them, and what types of skills will be most valued. TeleServices will also contribute to this change, but they will also allow healthcare workers to deal with it more effectively.
The Global Institute for Emerging Healthcare Practices is the applied research arm of CSC’s Healthcare Group.
With worker shortages, an aging healthcare workforce, and the question of what skills will be needed in an ever-changing environment, healthcare organizations are facing a challenging set of healthcare workforce issues. New technologies such as TeleServices can help alleviate certain concerns, and drive positive change—particularly with regard to healthcare workers’ roles and responsibilities.
For example, the roles of some healthcare workers will be elevated as care becomes more distributed. In particular, non-doctor clinicians will need to practice at the tops of their license to meet rising demand in a time of increased constraints on capacity. Additionally, there will be an increased need for clinical staff to have and maintain proficiency with computers, information technology, and data. In this brief paper, we examine five ways in which technology and TeleServices will have an effect on healthcare workforce issues, and what organizations can do to prepare.