Patient-Centeredness

Author:

Jared Rhoads and Erica Drazen

Healthcare in the United States is evolving simultaneously across four dimensions: patient safety (including quality), efficiency, accountability and transparency, and patient-centeredness. Patient-centeredness is a broad term, integrating ideas such as customer focus, patient loyalty, and patient satisfaction into one concept. Today, the focus that was previously placed on the provider and payer includes the patient as an equally important constituent.

To meet the expectations of today’s consumers and remain competitive, hospitals need a strategic vision that puts patients and families at the center of care. With support from top leadership, teamwork from staff, and the right supportive technologies in place, any hospital can join these innovators in achieving patient-centered excellence.

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