GraphTalk A.I.A Benefits

GraphTalk A.I.A: Global product and policy administration solution for life, pensions, health and general insurance.

Launch new, flexible insurance product rapidly and manage them cost-effectively

Market agility is without a doubt one of the biggest challenges for insurers today. By decreasing time to market through increased product definition flexibility, insurers will gain greater competitiveness and benefit from lower product development costs decreased risk.

GraphTalk A.I.A approaches the speed to market problem by addressing all the administration system touch points holistically. GraphTalk A.I.A has been specifically designed to provide agility in five key areas associated with product development:

• Flexible product rules and calculations engine
• Configurable business processes to support new product requirements
• Agile deployment of new distribution channels.
• Rapid configuration of management information requirements.
• Rapid testing of new and changed products.

Thanks to our product configuration toolset, the control of product configuration is given to the business users.
GraphTalk A.I.A provides the ideal platform for migrating and rationalising existing products portfolios.

Achieve process control, efficiency and lower cost of service.

One of insurers’ challenges still remains the large number of manual processes. Processes automation lowers the cost of customer service and operational risk.

GraphTalk A.I.A provides an integrated workflow component that guides users through manual business processes and enables process automation. The system has a web front end and for ease of integration into self-service portals, it is web service enabled. An audit trail and process metrics are created in order to provide insight into the performance of business processes. Supervisory dashboards, management of service level agreements and flexible process configuration enable better business control and agility.

Improve customer service

The ability to provide service that meets and exceeds customers’ expectations is often challenged by the policy centric system design that prevents customer focused service.

GraphTalk A.I.A’s Customer Relationship Management (CRM) module goes beyond simply the client data management functions of many insurance systems and provides a full client management and customer service capability.

Reduced cost of ownership

To remain competitive, it is imperative that insurers reduce their overall cost of policy administration and deal with their scalability challenges cost effectively.

GraphTalk A.I.A’s configurability and flexibility reduce operational costs and facilitate scalability. In addition, an integrated testing facility reduces testing efforts related to system maintenance.

Enable integration into diverse architectures

In order to manage with legacy environment, insurers need a solution with greater flexibility, more robust architecture and ability to support more complex web enablement.

GraphTalk A.I.A can be easily integrated into the diverse architectures. Integration can be achieved via web services and an event facility enables the rapid configuration integration triggers and related data.

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