GraphTalk A.I.A Differentiators

GraphTalk A.I.A: Global product and policy administration solution for life, pensions, health and general insurance

 

Why GraphTalk A.IA?

All Insurance Lines

• GraphTalk A.I.A is the only core insurance solution that will support all product lines. So when a customer who has multiple insurance policies including life, health and motor, with one insurer, calls in with questions about each, a single representative will be able to view all policies from one screen.
  Also if an agent sells multiple product lines, his commission statement will reflect activities with all of them.

Leading European Insurance Platform

• Over 100 implementations in countries throughout the world confirm the huge value GraphTalk A.I.A delivers to the insurance industry. Many clients have multiple installations – a testament to CSC’s track record for successful, on-time, on-budget delivery capabilities. GraphTalk A.I.A benefits from over 20 years of rich business function development and delivery on a strong technical platform.

Multinational Experience

• We have implemented GraphTalk A.I.A at multiple customer locations in more than 20 countries. As insurers around the world introduce similar products and similar processes, our multinational experience is essential. We are uniquely positioned to deploy our experience – to apply "lessons learned" and best practices – to help insurers launch new products in the most efficient, cost-effective manner.

Multinational Platform

• GraphTalk A.I.A is an international solution, with multi-lingual, multi-currency and multi-company functionality. Its flexible contract and product structures, together with adaptable process definitions, allow insurers to respond to legislation and market practice anywhere in the world.

Powerful CRM

• GraphTalk A.I.A offers powerful, integrated Customer Relationship Management (CRM) capability that lets you view and manage your customers holistically. The presentation of all client management functions can be configured to the needs of individual insurers and even to individual user types. With our out-of-the-box CRM, which can be readily deployed across existing legacy systems to create a single customer view, it is easy to create a superior customer service experience.

Distribution channels management

• GraphTalk A.I.A provides the full range of functionalities to manage distribution channels. It gives full flexibility in defining insurers` distribution network structures, including hierarchy relationships and intermediary types. Besides it allows adding new distribution channels without the need for system development.
  Commission management is included within the Distribution Network Management scope, supported by a flexible Commission Workbench tool.

Seamless Migration

• GraphTalk A.I.A is designed to either sit alongside or replace your existing core insurance systems according to each individual insurer's needs. This gives you the option of leaving older software systems intact while integrating aspects of them with GraphTalk A.I.A, e.g. through the CRM capability. Alternatively, you can confidently engage our proven migration experience to migrate existing portfolios to GraphTalk A.I.A with minimal disruption to business operations. This is demonstrated by the wide range of migrations successfully delivered for GraphTalk A.I.A clients.

Risk-Free Product Launches

• GraphTalk A.I.A Product Workbench – and other associated workbenches and tools to parameterise the system – streamline the whole process of developing, testing, launching and supporting new products, product variations, and updates. We offer more pre-built product and process templates than any other software provider.

Automated Business Processes

• GraphTalk A.I.A provides numerous opportunities to automate, and dramatically simplify, complex business processes, without the need for complex coding. You can easily configure processes to automate the routing of applications from agents in the field or branches, to new business administrators in the office, to underwriters, and any other parties needing to be involved. Bank branch staff or field agents can complete a customer application online and receive an immediate response, ready to be presented to the customer.

Web-Enabled Accessibility

• Do you want branches or agents to have direct access to customer information? Want them to complete customer applications online? Our "out-of-the-box" thin-client solution gives them straight-through access – all they need is an Internet connection. GraphTalk A.I.A can also be configured to allow customers to access their own data.

Documentation Management

• GraphTalk A.I.A provides extensive document management capability, both inbound and outbound. Standard forms, letters, wordings, etc., are parameterised and managed within the system, enabling documents to be automatically triggered as part of business processes, or managed manually according to the process requirements.

Reporting and BI

• CSC has enhanced GraphTalk A.I.A’s reporting capabilities by providing our customers with greater access to the data set through data universes. Direct access to this reporting base will enable the data to be extracted to external systems much easier and faster.
  Insurers can also benefit from the integration of GraphTAlk A.I.A with SAP Business Objects reporting tools together with a set of pre-built standard reports.

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