ServiceNow's John Wyss and Fruition Partners' Patrick Stonelake discuss the CSC ServiceNow Alliance
A provider of cloud enabled IT service management services. ServiceNow focuses on transforming IT by automating and managing IT service relationships across the enterprise. Core market categories include IT service management, cloud computing and platform as a service.
The alliance between CSC and ServiceNow, the enterprise cloud company, makes ServiceNow’s transformative technology a foundational element in CSC’s portfolio of service management and service desk solutions. CSC’s acquisition of Fruition Partners, the industry’s largest ServiceNow-exclusive service management consulting firm, creates powerful service integration and management offerings for clients with unique and complex needs. The resulting next-generation IT management solutions offer real IT as-a-service capabilities, a single source of truth, reduced transition times and tight integration with CSC offerings.
CSC and ServiceNow Alliance At-a-Glance
- ServiceNow technology, enabled by exclusive IP and methodologies from Fruition Partners, A CSC Company, plays a foundational element in CSC’s portfolio of service management, service desk, and service integration and management offerings
- Clients experience the value of next-generation service management offerings with proven IT as-a-service capabilities and a single source of truth
- Provides a cloud-based, lights-out, light-speed experience and delivers full lifecycle IT service management services
- ServiceNow has awarded Fruition Partners, A CSC Company, its elite Gold Sales Partner and Gold Services Partner designations
CSC service management, service desk, and service integration and management offerings are comprised fundamentally of people, processes and technology. ServiceNow is a cornerstone element of the technology portion of those offerings. Together, we deliver a cloud-based lights-out, light-speed experience, with the ability to manage everything as a service.
With ServiceNow, we empower a service orientation toward the activities, tasks and processes that make up day-to-day work life. This consumerization of technology services allows the modern enterprise to operate faster and scale more efficiently than ever before. It also helps define, structure and automate work flows — removing dependencies on email and spreadsheets — to transform the delivery and management of services.
ServiceNow also provides a mature environment that supports streamlined end-user self-service capabilities for most common tasks, including knowledge, access requests and environment deployment.
Our goal is to make sure our clients are managing their business based on both existing and future data needs. For clients seeking quick time-to-value and managed services, ServiceNow lets us provide consistent and familiar interfaces while leveraging CSC-standardized processes, global metrics and reports.
For clients with specific user interface or workflow needs, ServiceNow is highly configurable and supports a suite of accelerators. The cloud-based ServiceNow platform also makes it easier to manage change. There’s no longer a need to shut systems down during an upgrade.