Insurers Streamline Claims Processes with CSC’s Software

Every day claims professionals look for ways to get around the limitations of their systems. For some carriers, claims management is a paper-intensive process with payouts based on manual calculations.

Users must often access multiple policy and claims systems, spreadsheets, evaluation tools, imaging systems and third parties. Individually these tools support the process. As a whole, they actually hamper productivity and result in errors and tasks falling through the cracks.

A Common, Web-Based Front End

CSC worked with U.S. claims organizations to introduce a common Web-based front end for all claims-related systems. Using CSC’s Claims Management Accelerator™, life insurance personnel can logon once and access any claim in any policy administration system and process all tasks electronically.

P&C insurers are using CSC’s Claims Desktop™ to centralize systems for bodily injury evaluation, fraud detection, litigation management and salvage — while orchestrating the entire process. CSC’s software notifies the adjuster as deadlines are approaching or if a wrecked vehicle is racking up storage fees. If no action is taken, the software notifies the claims manager.

Better still, CSC’s software ensures claims professionals are following consistent practices. In the words of one claims manager, “Having a single interface is making the job extremely efficient. Managers can spend more time resolving problems instead of playing the sheriff.”

Get More Information

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