Five CSC teams behind ground-breaking achievements in the transportation, entertainment, managed hosting, supply chain and natural resources industries are all recipients of the 2008 CSC Chairman’s Award for Excellence, formerly known as the CSC Award for Technical Excellence.
The award is the most prestigious honor for CSC employees. It is given each year to recognize people who deliver solutions and services that encompass the highest levels of innovation and value to customers in CSC’s numerous industries.
"Excellence and innovation are the foundation of CSC’s success in providing business value in every industry to our clients," says Michael W. Laphen, CSC chairman, president and CEO. "The CSC Chairman’s Award for Excellence is a tribute to the talent, skills and ingenuity of our professionals — the people who create extraordinary business solutions for our clients worldwide."
The five recipient teams and 10 finalist teams were chosen from a field of 146 entries. The rigorous selection process spanned several months, with input from more than 100 subject matter experts and executive level reviewers from CSC worldwide.
CSC congratulates the following recipients:
Surfing the Web on high-speed trains Passengers on board Thalys International high-speed trains traveling through Belgium, France, Germany and the Netherlands now have low-cost Internet access using Wi-Fi and satellite technologies. Less than one year after being selected by Thalys, CSC initiated, designed and monitored a complete integrated system approach, culminating in a public launch of the new Internet on Board Service — the first of its kind on a European commercial passenger rail service.
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Award recipients Cécile Anglada, Anne-Sophie Lefeubvre, Patrick Sautin and Gilles Viennois brought to the project their vast collective knowledge of and experience in telecommunications, railway environment, Web and portal design, and customer relationship issues. Internet on Board allows passengers to make better use of their travel time, whether traveling for personal or professional reasons. And it establishes a major advantage in the battle for market share with the airline companies, especially for the Paris, Amsterdam and Cologne destinations.
Selling more tickets faster Billetel — the IT subsidiary of Fnac, France’s largest entertainment ticketing company — turned to CSC to overhaul its outdated online ticket reservation system with a flexible, technologically advanced management application. Based on an open source software platform, tickets are now sold to more than 6,000 sports, cultural and entertainment events daily, representing nearly 50,000 individual performances each year.
With a centralized booking system, providing real-time management of all in-store, telephone and Internet ticket purchases, Billetel makes seats available immediately through any sales point, regardless of payment method. Available 24x7, the system sells 12 million tickets every year to more than three million customers. The CSC team included Emmanuel Lecomte, David Massou, Vięt-Hung Alain Nguyen and Joëlle Sikorav.
