Spanish Regional Health Service Digitizes Patient Records
Client:SESCAM – Castilla la Mancha Health Service, Spain
- Improve the management of patient care systems
- Integrate patient information systems
- Use patient information more effectively to improve healthcare
- eSIAP, a CSC healthcare information management system
- Move to paperless patient health records
- Multidisciplinary teamwork across work groups
- Increased flexibility for improved systems integration
- Higher quality information to make informed decisions
- More collaborative professional network
SESCAM, a public healthcare provider in Spain, is using a proprietary CSC tool to integrate systems and better manage patient records. The highly flexible electronic patient care system is providing health professionals with better access to patient records, resulting in improved healthcare delivery.
Servicio de Salud de Castilla-La Mancha (SESCAM) is the public health service in the Castilla-La Mancha region of central Spain. With 14 hospitals and over 100 clinics, 24,000 SESCAM employees serve more than 2.1 million patients. As with all healthcare organizations, SESCAM was seeking to improve IT systems and deliver better patient care.
Paper-based health records are quickly becoming a thing of the past. Healthcare organizations across the globe are turning to advanced technology solutions to tap into patient data by deploying sophisticated electronic patient record (EPR) systems. This gives healthcare practitioners instant access to the patient information they need, regardless of where they are located.
CSC’s eSIAP is a highly interoperable electronic patient primary care information system that enables seamless management and dissemination of patient’s health records. Among many advanced capabilities, the system provides flexible primary care modules, such as an administrative module that manages appointments and consultations. It operates in an open environment, allowing easy integration with other information systems and includes a robust e-prescription component.
For Rafael Artalejo, SESCAM’s director of IT, using patient information to provide better healthcare is a top priority, and eSIAP was an ideal fit. “When the need to obtain a better solution was identified, there were many options,” he said. “CSC was able to give us an integrated and global solution that could be modified and integrated into the needs of each situation.”
By deploying eSIAP, SESCAM is getting a reliable paperless system that is highly customizable. With eSIAP, all patient activity is accurately recorded and available to healthcare professionals whenever needed. The system supports multiple languages and adheres to the strictest security and privacy standards.
The eSIAP system allows any professional, wherever he or she is, to consult a patient’s medical history. Artalejo says, “If a patient is admitted to the emergency room, for example, or has an episode, our biggest success is the flexibility and the capacity to access the data so we can manage it, not only as raw data but also as a way to generate knowledge.”
Artalejo says eSIAP not only provides information that allows the staff to make better clinical decisions, but “it also allows us to make decisions in management respects, for example, to control diseases that are developed in certain areas, or to control how epidemics come about, or certain allergies.”
CSC adds value by giving SESCAM the flexibility to modify the technology as needed, Artalejo says. “The biggest thing CSC has done for our organization is to allow us to have a single tool that has all of the information we obtain from patients in the regional health care system.” He says this information is available for any primary care professional and is utilized in additional ways for specialized care.
Improving manged services
In his role as IT director, Artalejo oversees working groups that are responsible for management of IT functions such as infrastructure and security. He says a big challenge for his team is to manage services, and the eSIAP system also supports SESCAM in this area.
Essential healthcare-related functions managed or integrated by eSIAP include prescriptions, vaccinations and appointments. The graphical interface desktop is personalized for each health professional accessing the system, and repetitive processes are automated in the background.
Patient information is standardized, and the system provides flexible support for accessing information such as diagnosis and procedure codes. For example, patient treatment protocols can be custom configured and integrated with external drug databases to prevent adverse drug interactions.
SESCAM is working with CSC to make eSIAP an even more effective tool. Artalejo says, “There are systems in the market that CSC can integrate with. They allow us to analyze the information and treat it in a certain way to create performance standards to generate forecasts and generate more information that will allow us to give better healthcare each time.”