The statement about “Empathize with your customers’ life and business challenges” is a good one. Companies have a huge advantage in terms of understanding their existing customers and take a step outside their organizations to see how they can change their services/products to better serve their customers. “Wired to Care,“ a book by Dev Patnaik, talks about empathy to a great degree.
The innovation may not be disruptive in this case but it should be sustaining before the Open Source unseats you.
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on 03/05 at 06:07 PM