Quick. You’ve been outsourced to CSC. Now what?

Imagine the uncertainty that outsourced employees feel when joining CSC for the first time. Angela P’Pool does, every time she acts as an ambassador for CSC. As part of the Ambassador Program, Angela welcomes newly outsourced employees to CSC, walks them through their new position, and calms any concerns they may have.

“What I like most about being an ambassador is providing comfort to people who feel uncertain. When they’re outsourced to CSC, there are so many things up in the air. Benefits, paychecks – their first thought is, ‘How am I going to provide for my family?‘ You’re talking about their livelihood, and change is going to throw up a red flag.

As ambassadors, we travel to the client site, and are assigned a list of employees joining CSC. We walk through the building, identify the employees, introduce ourselves, and tell them about CSC. Then we address any concerns or issues they might have. After we have touched each person, we continually go back and make sure they’re comfortable.
I’ve had a lot of people change their minds about the transition. Instead of feeling threatened and unhappy because they’ve been outsourced, they feel wanted again. You can almost see the worry lifted off their shoulders. It improves morale, which improves productivity and carries over to the client’s employees as well.

I really enjoy meeting these new people and letting them know that CSC will be there for them.“