Miroslava Lhotáková
CSC
Communications & Marketing
Eastern Europe Region
Tel.: +421.259.216.170
Fax: +421.259.216.237
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CSC Positioned in ‘Leaders’ Quadrant of Leading Industry Analyst Firm’s North America Help Desk Outsourcing Report
News Release -- April 07, 2011
FALLS CHURCH, Va., April 7 – CSC (NYSE: CSC) announced today that it has
been positioned in the “leaders” quadrant of the Gartner report, Magic
Quadrant for Help Desk Outsourcing, North America. The report published on
March 29, 2011, reviewed 21 vendors of help desk outsourcing services in
North America.
According to Gartner, “The market for help desk outsourcing services
remains mature… vendors have added new tools that have changed and improved
their end-to-end delivery capabilities, as well as several alternative call
request channels, such as email, instant messaging and Web access, which
are now typically included in today's help desk service offerings.” The
report continues: “Providers already in the help desk market have access to
and are using these new tools and technologies, which is leading to
associated process changes. This is leading to inevitable changes in the
competitive positioning of providers in the North American help desk
market.”
“We view CSC’s Help Desk as the foundation of our entire portfolio of
services, and as such have invested heavily in providing the best end user
experience possible for customers,” said Tracey Laurence, vice president,
Global Enterprise Service Management, CSC. “These results reflect our
investment and the passion with which we focus on continuously improving
the service as a key differentiator for CSC.”
The report was authored by William Maurer, Bryan Britz, Helen Huntley and
David Edward Ackerman and covers leading companies in help desk outsourcing
services in North America.
About the Gartner Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and is
not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About CSC
CSC is a global leader in providing technology-enabled solutions and
services through three primary lines of business. These include Business
Solutions and Services, the Managed Services Sector and the North American
Public Sector. CSC’s advanced capabilities include system design and
integration, information technology and business process outsourcing,
applications software development, Web and application hosting, mission
support and management consulting. The company has been recognized as a
leader in the industry, including being named by FORTUNE Magazine as one of
the World’s Most Admired Companies for Information Technology Services
(2011). Headquartered in Falls Church, Va., CSC has approximately 93,000
employees and reported revenue of $16.2 billion for the 12 months ended
December 31, 2010. For more information, visit the company’s website at
www.csc.com.
