PTS/HIST – Management of Transaction History and Complaints

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The Web-based PTS/HIST product contains a comfortable transaction research and complaint processing (entry and management) of payments from both PTS systems and other booking and payment transactions systems. We offer PTS/HIST in two versions:

• PTS/HIST Lite (transaction investigation)
• PTS/HIST (transaction investigation and complaint processing)

PTS/HIST and PTS/HIST Lite Core Functions:

• Investigation in SEPA transactions and files, SWIFT messages, EMZ files, clearing and host files as well as in cheques
  - Search function covering individual and several fields
  - Detailed display
  - Tracking of changes
• Tracking of data set changes in PTS/A&R
• Multiyear operation
  At any customer-defined date, there can be a change to a new (empty) database

Other functions only contained in PTS/HIST include:

• Import of transactions for creation of complaints
• Filing of complaints sorted by original system, client and functional area
• Complex search function for open and completed complaints
• Entry of follow-up date, fees, amount of effort spent on each complaint transaction
• Extended complaint transaction reporting functions

On request, a series of options can be added to these core functions.

 Overview of PTS Product Family

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