Customer Support Associate (HR and Payroll)
Would you like to use your knowledge of English and any other foreign languages in a multi-cultural work environment? Are you ready to provide customer assistance and problem resolution to our clients across wide business areas? Do you enjoy replaying to customer calls and email inquiries? Do you have knowledge in one of the following areas: payroll, human resources, procurement, accounts payable, SAP HCM?
If you answer is: “YES” we would like to invite you to join our CSC team in Prague and work for one of the World’s Most Admired Companies.
Role accountabilities will include:
- Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel (HR and payroll related queries)
- Researches customer inquiries and responds appropriately in a timely manner
- Document all inquiries in the call management system (CMS)
- Escalates tickets via the CMS, as necessary
Requirements:
- High school diploma
- Two or more years of customer service experience
- Experience working with telephone technology and computer software
- Strong written and oral communication skills
- Business and analytical problem solving skills
- Ability to work independently
- Must be fluent in English, additional language (Italian, Portuguese, Nordics) abilities are an advantage
In return for that we will give you:
- The opportunity to work in a multicultural company
- Stable employment and high standards of work
- Competitive salary with attractive social fund and benefits
- Career development within global structure
- Friendly and dynamic work environment
Interested?
Please send your CV to JOB_52946@smce1.recruitmail.com
In case of questions, please contact us at recruitment-eastern@csc.com
About CSC:
CSC is the world's leading independent provider of IT Services. With reported revenue of $16.0 billion for the 12 months ended January 1 2010, we have EMPLOYEES employees who work in COUNTRIES countries around the globe. We are proud to provide our clients with innovative solutions specifically tailored to their needs - in areas such as e-business strategies and technologies, management consulting, application software, and IT and business process outsourcing.
We have been named by FORTUNE magazine as one of the World’s Most Admired Companies for Information Technology Services (2010).
Find out more about CSC at csc.com