IT Service Desk Analyst with Swedish
Location: Vilnius, Lithuania
As an IT Service Desk Analyst you will be a part of an applications support team. The opportunity of supporting various geographical locations around the globe will give you a chance to become an IT expert with an international background. On top of that your will have a unique possibility to shape and develop the CSC brand on the Baltic market. You will be an essential part of our success and that is why your career progression is of paramount importance to us.
Role accountabilities will include:
- Communicate with customers via phone and email daily.
- Apply technical knowledge and experience to understand, document, and begin customer resolution process.
- Work closely with computer users and the team in order to resolve open issues/concerns.
- Identify, evaluate and prioritize customer problems and complaints.
- Escalate unresolved calls to appropriate support specialist or service group if necessary.
Requirements:
- Very strong speaking/writing skills of English or Swedish language.
- Strong customer focus, willingness to support.
- Good general communication skills.
- Good analytical problem solving skills.
- Ability to work in a team.
- Responsibility for the final result.
In return for that we will give you:
- The opportunity to work in a multicultural company.
- Stable employment and high standards of work.
- Primary trainings (technical and on-boarding).
- Competitive salary with attractive benefits.
- Career development within global structure.
- Friendly and dynamic work environment.
Interested?
If you are interested and find your experience relevant please send Your Curriculum Vitae to CSC Baltic Recruitment mailbox baltic-recruitment@csc.com.
About CSC:
CSC (http://www.csc.com) is the world's leading independent provider of IT Services. With reported revenue of over $16.0 billion for the 12 months ended January 1 2011, we have EMPLOYEES employees who work in COUNTRIES countries around the globe. We are proud to provide our clients with innovative solutions specifically tailored to their needs - in areas such as e-business strategies and technologies, management consulting, application software, and IT and business process outsourcing.