Healthcare

We help our customers realize superior performance by enhancing the quality of care delivery and clinical outcomes through interoperable, standards-based information systems and optimized management.

CSC is transforming healthcare with better information for better decisions. Our long track record serving government clients, combined with expertise and efficiencies gained in the private sector, give us an ideal position from which to address healthcare requirements in many contexts. We help clients leverage technology to deliver services more effectively and to operate more efficiently.

CSC supports all areas in which government is involved in health care and health services.

Solutions & Offerings:

Consulting
CSC Consulting has been a leader in serving the healthcare industry for 30 years. Our redefined solutions are designed to help providers improve healthcare delivery, maximize the benefits of technology and effectively manage costs across the entire healthcare continuum. Our solutions independently and collectively address your objectives by combining rich experience with proven methodologies – resulting in responsible innovation.

CSC’s Provider Solutions:

• Planning & Operations
  Full service planning and operations assistance in all provider settings
• Revenue Cycle
  Complete diagnostic assessments and measurable improvements against industry standards
• Supply Chain
  Comprehensive supply chain process change and utilization management for bottom line financial improvement
• IT Applications
  Defining optimal technology and information system strategies and implementation

Hospital and Health Systems Solutions:

• Clinical Process
  Improve discrete processes of care and business support related to caring for patients.
• Clinical Transformation
  Improve patient care and bottom-line results by focusing on a defined set of solutions.
• Planning and Operations
  Full service planning and operations assistance in all provider settings.
• Technology Investments
  Make the most of your information technology investments by consulting with CSC.

Clinical Process
After 30 years of consulting with healthcare providers, we know how to deliver financial results. In the past 10 years alone, we have helped more than 200 systems and academic centers gain approximately $3.7 billion in annual operating improvements. We’ve done this through both narrow and broad-scale interventions, including supply chain, patient access and revenue cycle, operating rooms, patient care units and medical records, as well as full-system turnarounds.

• Supply Chain
  For scores of clients over the past few years, CSC has orchestrated supply chain reforms that have returned two to six percentage points to the providers’ bottom lines. Often, we take on risk-sharing projects with incentives for success well beyond the norm, delivering savings amounting to 10 to 20 percent of total supply costs.
• Patient Access and Revenue Cycle
  Through nearly 20 projects over the past five years, CSC has achieved dramatic results in strikingly short time frames. They include reduction in days in accounts receivable by 20 to 30 percent or more and improved net revenue by up to six percent in 10 to 12 months.
• Enterprise-wide Turnarounds
  For large-scale turnarounds, CSC deploys a unique risk management model that relies on targets and outcome measures to set goals and monitor performance in concrete, budgetary terms.

Clinical Transformation
Implementation of a clinical transformation process must be supported with a clearly thought out plan driven by cohesive and aligned institutional leadership. For transformation to be effective, health system and clinical care leadership must understand, embrace, and actively support significant change within the framework of culture.

Leadership and culture will drive the care process approach as an expression of its philosophy in caring for people. Once such an understanding, commitment and strategy are in place, transformation can be enabled by leading edge technology applications and hardware.

Focusing our efforts on a defined set of solutions that respond to the challenges and opportunities of the times, CSC brings value through improved patient care and bottom-line results.

Planning & Operations
Improving patient care was what drew us to this business 30 years ago, and it remains our motivating force. By applying a strategy to the management of information, you can leverage evidence-based medicine, clinical effectiveness, rules and guidelines and other tools with the intent of increasing quality, reducing cost and/or enhancing productivity.

We've focused on three issues that together hold significant threats to and opportunities for improving the quality of patient care.

• Clinical Systems for Patient Safety
  We know hospitals inside and out and understand both the promises and practicalities of the clinical systems available today. Our experience tells us that hospitals must build careful process redesign into any clinical system implementation to gain the necessary results.
• Staff Recruitment and Retention
  To solve these challenges, we counsel hospital leaders to elevate employee care to top priority and to set aggressive targets and craft solutions to reduce turnover, recruit new staff, reduce vacancies, compress hiring cycles and improve employee satisfaction.
• Physician Relationships
  We understand how critical it is to align health system and physician interests around financial results. We've helped many systems resolve the knotty problems of alignment and create a solid foundation for more cost-effective service-line growth, expanded research agendas and improved educational leadership.

Technology Investments
Healthcare providers are expecting more from their information technology investments – from both clinical systems that support patient care provision and from information systems that support management and effective decision-making. Hospital system executives are making investments in clinical management systems, electronic medical records, enterprise resource planning systems, physician and patient Web portals and other IT projects. At the same time, job market conditions have made it difficult for healthsystems to attract and retain essential IT staff to develop and manage these systems.

CSC can help through several offerings:

• IT strategy
  Providers need effective IT strategies to balance competing demands for limited capital dollars and to make IT dreams a reality. CSC provides strategic planning services that range from high-level visioning to more tactical project definitions and implementation details — driven by measurable clinical and business goals.
• IT-enabled resource management
  Healthcare providers are spending millions implementing new enterprise resource planning (ERP) systems to support financial, materials and human resources management. We view ERP implementation as a once-in-a-generation opportunity to fundamentally change how providers manage vital resources. Our clients can generally expect returns of five percent of net revenue or more through this type of system implementation.
• Web-enabled customer relationships
  Like never before, the Internet opens the way for hospitals to knit lasting relationships with their key constituencies: patients and their care givers; referring and practicing physicians; staff, and the community at large. We are pioneering development and implementation of Web-based portals and other tools for healthcare providers.

Outsourcing
IT outsourcing can help large providers focus on their core business, reduce operating costs and solve recruiting and retention problems. CSC is the only Tier 1 provider worldwide with deep healthcare expertise eRecords.

Contact
If you have any questions or if you require further information, please contact us.