CSC Delivery Center - Lithuania / Vilnius

CSC Baltic is a Near Shore Center servicing primarily the Nordic countries and supporting other CSC organizations globally with highly skilled multilingual competencies. The service we offer mainly covers the function of a strategic Infrastructure Service Desk for clients out of the EMEA Nordic Region. Currently the center provides support in English, Danish, Norwegian, Swedish, French, German, Finish. The support languages could be extended to Lithuanian, Polish, Russian   upon the clients’ requests. The purpose of the Center is to provide a full scope of Services:

• Service Desk ( Danish, Swedish, Norwegian, English, Finish, French, German languages )
  - 1^st level support
  - 2^nd level support
  - Request management
  - Queue management
• Solution Architects
• Project Management & PMO
• Platform services (engineering)
• Billable back-office support (BPO)

Center  Certifications & Process

• ISO 27001 (security) and ISO 9001 & 20000 (quality) certified
• ITIL, Windows 7, CISCO certifications
• Certified project managers
• Certified solution architects

Future service areas in scope:

• Application Services (Development and Packaging) 

Center Capabilities

Skills

• Project Management
  - ITIL
  - EPMO
  - Catalyst / GPMF
  - Performa
   
• Programming
  - Java
  - J2EE
  - C++
  - C#
  - PHP
  - .Net
   
• Security
  - Risk Management
  - Consulting
  - LIRM Services
   
• Apps Support
  - SAP
  - ERP
  - SAS Business
  - Intelligence
   
• Network Support
  - Administration
  - Management
  - Optimization
  - Data
  - VOIP
  - Security
   
• Server Support
  - Wintel
  - Unix
  - Virtualization
  - VMWare
  - Citrix
   
• Administration
  - MS Sharepoint
  - Oracle
  - MS SQL DB
   
• Shared Support
  - Internal IT
  - Procurement
  - HR
   
• Service Desk
  - Incident Management
  - Request Management
  - 14+ languages supported
   
• Solution Architects
  - A10 Framework
  - Networking
  - Security
  - Databases
  - Unix / Linux
  - Mainframe
  - Storage
  - Virtualization
   
• BPO
  - Delivery Assurance Project Management
  - Web Self-service Content Analysts Demand and Sourcing Management
  - Purchase and Procurement Processes
   

CSC Baltic Delivery Center is committed to ensuring confidentiality, integrity, availability and security of our information at all times, to serve the needs of the organization in line with its vision, mission & values while meeting all regulatory requirements.

 Further Information about Lithuania

Contact
If you have any questions or if you require further information, please contact us.

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