CSC’S LIFE INSURANCE OUTSOURCING SERVICE BENCHMARKS EXCEED LOMA SURVEY RESULTS FOR SECOND YEAR

Nyhedsartikel -- Januar 08, 2007

EL SEGUNDO, Calif., Jan. 8 – Computer Sciences Corporation (NYSE: CSC) today announced the results of a service performance benchmark of its life and annuity business process outsourcing (BPO) services. For the second year in a row, CSC’s service levels ranked higher than the industry standards reported by LOMA, a leading international association for the insurance and financial services industry, in LOMA’s 2006 Individual Life Insurance Service Turnaround Times Survey.

To perform the CSC benchmark and analyze its service level performance rankings, CSC once again mapped its BPO service categories to those in the LOMA survey, which include metrics from 40 vendors. In the policy holder service functions section, CSC’s performance met or exceeded industry averages in 26 categories. For example, calculations showed that the average time it took CSC to deliver death claims was 2.6 days compared to the LOMA average of 7.3 days. For policy changes, CSC averaged 3.5 days to LOMA’s 9.6 days. For premium payments, CSC averaged 0.2 days versus LOMA’s 2.1 days.

“LOMA’s time service standard survey is designed to benchmark companies against life insurance industry best practices,” said James R. Huffman, FLMI, ACS, assistant vice president of LOMA, Insurance Operations. “Based on the results of this year’s survey, CSC continues to demonstrate its ability to provide levels of service significantly better than the industry averages.”

CSC’s BPO services support more than 100 financial services organizations worldwide from multiple BPO centers on four continents, providing outsourced processes such as policy and claims administration, customer service, payment processing and new product launch support at mutually agreed and measured service levels. CSC leverages its global resources, automated processes and proven technologies to support virtually any financial services product.

“These benchmarks show CSC’s consistency in delivering critical life insurance and annuity administrative functions,” said Mike Ura, vice president of Global Life BPO Services for CSC’s Financial Services Group. “Our continuous focus on workflow and customer service innovation enables our clients to achieve the business results they need while keeping operational costs in check.”

About LOMA

Established in 1924, with 1,200-plus member companies in over 80 countries, LOMA is committed to a business partnership with its world-wide members in the insurance and financial service industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. For more information, visit http://www.loma.org.

About CSC

Computer Sciences Corporation is a leading global information technology (IT) services company. CSC’s mission is to provide customers in industry and government with solutions crafted to meet their specific challenges and enable them to profit from the advanced use of technology.

With approximately 78,000 employees, CSC provides innovative solutions for customers around the world by applying leading technologies and CSC’s own advanced capabilities. These include systems design and integration; IT and business process outsourcing; applications software development; Web and application hosting; and management consulting. Headquartered in El Segundo, Calif., CSC reported revenue of $14.6 billion for the 12 months ended Sept. 29, 2006. For more information, visit the company’s Web site at www.csc.com.