Medienmitteilung-- April 23, 2004
CSC Outlines Model for Successful Business Process Outsourcing Relationships
According to Jim Cook, president of Computer Sciences Corporation's (NYSE: CSC) Financial Services Group, the most successful outsourcing models are based on mutual dependency and trust between client and supplier. By leveraging these conditions for success over the long term, CSC has emerged as a premier provider of business process outsourcing (BPO) services.
Cook shared these perspectives with the 300 attendees at the IDC Outsourcing Forum: Improving Corporate Effectiveness Through Results-Driven BPO, April 19, 2004, in New York. The forum was designed to help enterprise decision makers and senior executives answer key questions about BPO.
In his address, "Transforming Closed Blocks of Business into Strategic Solutions," Cook highlighted CSC's long-term BPO relationship with its client Swiss Re Life and Health. Swiss Re is a leading global reinsurer and currently the world's largest life and health reinsurer.
Donna Kinnaird, executive vice president of Swiss Re Life and Health, joined Cook to describe the important collaborations between Swiss Re and CSC that have emerged through the implementation of Swiss Re's Admin Re programs. Through its Admin Re transactions, Swiss Re acquires closed blocks of life and health insurance business, enabling primary insurers to realize value, release capital, streamline processes and improve focus.
Cook and Kinnaird explained how over the course of the last nine years, in implementing these transactions, Swiss Re and CSC have established a relationship combining Swiss Re's expertise in risk management and capital management with CSC's expertise in business process management and technology infrastructure.
"CSC enables the business strategies of its BPO clients by nurturing complementary, long-term relationships," Cook said.