Together with Oracle, CSC offers clients a total customer management solution to help them acquire, develop and retain the most profitable customers. CSC clients benefit from its world-class process, integration, outsourcing and industry expertise, which uniquely enhance the delivery and business value of Siebel applications.

Customer Intelligence relates to the ability to acquire, store, access, and act on customer information in order to drive more profitable long-term relationships. Customer intelligence becomes a key business deliverable of customer relationship management (CRM) and it still matters. It is the basis for creating a "single view" of the customer, analyzing customer information to derive market/customer specific insights, and implementing these insights into the customer-facing operations of the organization.

Worldwide and World-Class

A Worldwide Presence: Worldwide, CSC has succeeded in implementing approximately 55 major Siebel projects.

A World-Class Methodology: CSC has developed key methodologies that deal with various phases of Siebel projects. A key differentiator for CSC has been the Solution Demonstration Lab (SDL) methodology which is used during the design stage of the project and focuses on functionality and usability.

Best practices as well as QA Services from Oracle Siebel Expert Services are used for ensuring quality delivery during the development, test, training and deployment phases of the project.

CSC also improves existing Siebel implementations by identifying areas of high impact and exploiting them to enhance client performance. Through the combination of business process and technical dexterity, CSC meets each client's vision of adoption and performance.

We apply our experience and thought leadership in analytics and customer care to enable our clients to truly leverage Oracle Business Analytics. In fact, we are helping companies save millions of dollars, often times offsetting the cost of new, enabling technology.

The CSC and Oracle Advantage

In support of Siebel applications, CSC offers these advantages:

• Specialists in CRM strategy, best practices, and products
  
• 200 experienced CRM staff in North America
  
• 200 experienced CRM staff in EMEA
  
• 150 Siebel experienced and trained resources in North America, EMEA and India, averaging five years experience
  
• 55 Siebel Certified Consultants (all versions)
  
• Alliance Consulting Partner since 1999
  
• A Global Oracle Practice with experience in Oracle Applications across the spectrum including Oracle's eBusiness Suite, JD Edwards, PeopleSoft, Siebel Analytics (now Oracle BI), Hyperion, G-Log, and now Fusion.

CSC offers the full development spectrum with vertical expertise:

• End-to-end CRM offerings from strategy to Siebel system implementation, organizational change and training
  
• Global and cross-divisional implementation capability
  
• Siebel upgrade and optimization services
  
• Strong system interface capabilities (SAP, Oracle, PeopleSoft, etc.)
  
• Methodology focused on the full spectrum of application implementation (i.e., strategy, business process, change management) including solution demonstration (SDL)
  
• Deep industry focus and expertise
  
• Pharmaceutical, Clinical (CTMS), Financial Services, High-Tech, Automotive, Energy, Consumer Goods
  
• Developed Siebel-specific solutions in Insurance and Financial/Global and cross-divisional implementation capability.

For More Information

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