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Customer Relationship Management
Case Studies
Case Studies
A Leading Investment Management Firm used the Customer Intelligence Offering
A large worldwide investment management firm recognized the need to better serve clients by gaining more knowledge on client preferences and experience.
Bandag - High Performance Contact Center
We conducted a call center assessment and Activity Based Costing (ABC) of the Customer Service department resulting in future state vision and roadmap.
BASF: High Performance Contact Center Roadmap
CSC was engaged to assist BASF in designing and developing a High Performance Contact Center Roadmap.
CSC Implements CRM Solution for French Energy Provider Poweo
CSC Implements CRM Solution for Energy Provider Poweo
Flowserve: CRM Assessment and Roadmap for Customer Solutions and Supply Chain Initiatives
CSC provided Flowserve with an assessment and roadmap for their CRM and Supply Chain strategies.
Global Chemical Company: Centralized, High Performance Contact Center (HPCC) Optimizes SAP CRM, Drives Cost Savings
As the chemical industry faces flat demand and increasing cost pressures, one chemical firm sought improved ideas to leverage SAP's CRM functionality and consolidate its call centers to optimize its customer service operation. CSC implemented its High Performance Contact Center (HPCC) solution to resolve the challenge.
JCDecaux Gets a Boost for Its Billboards
Outdoor advertising leader JCDecaux had a major drag on its growth: it didn't know the profitability of its billboards. By working with CSC, however, the French company created a global view of its billboard sales.
Kern Pharma Mobilizes Its Sales Force
Kern Pharma chose to replace its existing CRM program with a solution that takes advantage of the latest wireless and mobile technologies.
Merrill Lynch: Customer Self-Service Web Roadmap and Implementation
CSC worked with Merrill Lynch in creating a customer self-service web roadmap and successful implementation.
SCA Packaging: SAP CRM Solution Improves Sales Calls
CSC designed, developed and implemented a customized SAP CRM system for SCA Packaging. It has streamlined business processes, and improved information exchange.
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