Inside This Issue

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• Unitrin Business Insurance Uses BPO to Launch Internet-Focused Business Plan
• Coming From Behind: Steve Holl, VP, Underwriting, Unitrin Business Insurance
• Why You Don't Need More Data Storage
• Business Change and the Role of IT
• Applying the Ultimate Question to IT
• Collaboration Tools for Strategic Innovation
• Looking at the Evidence: An Interview With Robert I. Sutton
• Innovation on the Range
• SiNSYS Leads European Card Processing

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