3 Roads to Windows 10
Any path to Windows 10 should put an organization further down the road to enabling a digital workplace strategy.
by Stu Downes
Upgrading to Windows 10 can help businesses speed their transformation to the digital enterprise, meet user expectations and enable greater mobility. But as organizations embark on this change, they’re discovering that the last major upgrade before Windows becomes a service is more involved than upgrades of the past.
Windows 10 offers new delivery options, prompting companies to really consider the tools they need to make people — and the business — more productive now and in the future. Enterprises may find themselves on one of three journeys:
1. Traditional journey: In-place upgrades or refreshing to a Windows 10 device with some new features
2. “Transform devices” journey: Thinking about device requirements holistically in a unified device strategy
3. “Transform experiences” journey: Laying the foundations for next-generation collaboration, communication and contextual computing
The traditional journey
The traditional journey happens when an enterprise assesses the devices and apps it has and determines which devices can run Windows 10, which need to be replaced and which apps need work to support Windows 10.
This journey may have the lowest cost for upgrading. The result, however, remains an environment where IT thinks about managing Windows rather than focusing on a unified device-management approach. The other limitation of this approach is: When upgrading devices, enterprises will not benefit from new security features unless they wipe and reimage devices.
The traditional journey is the quickest path to Windows 10 adoption and doesn’t introduce significant new processes. As such, it’s likely to form the basis of the upgrade journey for many users. But for the most value, enterprises should use the traditional journey as the foundation for a “transform devices” or “transform experiences” journey.
The ‘transform devices’ journey
The “transform devices” journey allows Windows 10 devices to embrace new management techniques. Two approaches can be taken. The first allows the entire device to be managed at the enterprise level and, with self-service and zero-touch, enables a highly efficient, consumer-like service.
In the second approach, Windows 10 is managed by an enterprise mobility management (EMM) tool, such as Microsoft Intune, VMware AirWatch or Citrix XenMobile. The EMM approach enables unified device management — which means service and delivery can now be unified across all device operating systems and across all device ownership models.
By segmenting work styles, an enterprise can decide which people and apps should operate in each model. The approach requires new thinking from enterprises, as the old way of managing devices with 6,000+ group policy configuration options (and millions of combinations) is replaced by a much simpler mobile device management policy set.
The ‘transform experiences’ journey
The “transform experiences” journey is a broad approach to delivering workplace services that, in turn, deliver the broadest range of business value. Elements of this journey may be relevant for every work style, but there will be specific types of workers who benefit most. Moving to Windows 10 is the perfect time to consider those employee roles that can benefit from a complete transformation of the IT experience.
For example, in the past, a deskless worker could find it challenging to gain access to the necessary IT tools. But with Office 365’s new advanced threat detection and prevention and analytics tools, enterprises can grant secure access to communications, virtual collaboration and content-sharing tools for individual employees while gaining new levels of insight into productivity and threats at an enterprise level.
Any Windows 10 journey should put an organization further down the road to enabling a digital workplace strategy — one in which device, apps, data and analytics work in unison to deliver a contextual experience that enhances employee productivity.
While each business process will likely have its own adoption speed and justify its own investment, end user technologists should put plans in place to enable all scenarios as the business embarks on its Windows 10 journey — and takes important steps toward the ultimate digital goal.
Ready to Transform? Start by Asking:
- What is the ideal device experience for end users?
- How does data flow to the user, and is the data platform capable of supporting future contextual computing?
- Is the collaboration environment fit for the future needs of the business and a world where more collaboration
- happens at the edge of the organization, driving outside-in innovation?
- What transformation is needed for applications and mobile apps?
- How do I get value from enterprise social networks, the professional networks of my people and public social networks?
- How do we integrate technology into physical spaces to support worker productivity? How do we design spaces to enable — rather than encumber — work styles?
STU DOWNES is solution lead in the CSC MyWorkStyle offering group.