CSC Finds Success at Home by Turning Expertise Inward
When enterprises are looking to grow their business through IT transformation, they come to CSC. When we need our own IT transformation, we make the same choice.
Here are four recent cases where we acted as our own “client zero,” with great results.
Today’s employees are highly mobile, using many devices to connect to networks at multiple locations. Meanwhile, bandwidth-intensive applications, such as voice over IP and point-to-point video, have increased network traffic requirements.
To meet these needs, CSC has completely revamped its network, folding disparate WANs into a single global architecture and greatly expanding mobile capabilities.
“This is huge, and it involves all of our networks,” says Nick Baker, an enterprise architect at CSC. “One of the key elements is that we wanted to simplify our WAN environment and ensure that what we deploy would be capable of supporting the new technologies we are putting in place for employee productivity and our move to more cloud-based services.”
CSC worked with strategic partner AT&T to build out the network, leveraging the telecom giant’s industry-leading global networking capabilities. By centralizing network environments to operate under a common set of management and architectural standards, CSC maintains a simpler, common configuration across its network, giving users a more consistent, predictable and user-friendly experience at company locations worldwide.
By standardizing on components used in the architecture, CSC is also reducing operating costs while maintaining the highest levels of service for its employees. The network revamp gives CSC improved monitoring of bandwidth usage. In addition, the new infrastructure gives network engineers better visibility into the details of user activity, and the information is used to tailor the environment.
For enterprises, an important aspect of modernizing legacy platforms and applications is integrating new internal systems, such as cloud-based office solutions, with a standardized, secure identity management infrastructure.
Recently, CSC sought to provide users access to cloud-based applications such as Microsoft’s Office 365 and CSC’s MyWorkStyle next-generation workplace services, while meeting requirements related to governance, sovereignty and privacy.
To achieve flexibility while consistently streamlining user access across the enterprise, the CSC Identity Management Practice partnered with SailPoint, an industry leader in identity management.
The solution leverages existing technology whenever possible while providing Authentication as a Service. The identity and access management (IDAM) implementation handles tasks such as identifying new and existing employees’ privileges, meeting security and governance requirements, and implementing appropriate business processes.
CSC solutions architect Steve Kovin points to two key areas that have improved following the IDAM implementation: provisioning and authentication. “Our IDAM solution provides a way to centralize that and manage it from a single point, as opposed to building independent bridges. That’s a huge value-add,” says Kovin.
To streamline operations and improve efficiencies, CSC’s Human Resources (HR) department has transformed its systems strategy. Previously, the department relied on multiple systems and spreadsheets that often required manual intervention. It was difficult to create reports and gain insights to inform decision making.
After reviewing several competing solutions for a holistic, end-to-end HR systems strategy, CSC chose Workday’s Human Capital Management (HCM) system — a single system of record, delivered in the cloud.
The Workday system meets core requirements and is the clear winner for usability. In addition, the system provides advanced analytics and reporting capabilities. And, with its subscription-based service, Workday allows CSC to realize tremendous savings without taking on the maintenance costs of running an on-premises system.
CSC created the Workday practice in 2014 and became “client zero” for its first implementation. The system was deployed to more than 70,000 employees in more than 70 countries.
The installation has not only benefited CSC’s operations, but perhaps more important, provided experience and valuable lessons for client deployments.
On any given day, CSC’s digital marketing team interacts with clients and potential clients around the world through a variety of digital channels — from email campaigns and Web pages to tweets, videos and blog posts.
Behind the sophisticated marketing effort are more than 50 tools, including Eloqua, Salesforce and Adobe Analytics. Until recently, the approach lacked a comprehensive view that could measure the impact of campaigns across the digital marketing ecosystem. The digital marketing team thought a unified tool would reduce time spent manually wrangling data while improving its understanding of visitor interest in CSC.
“There is a great depth of information in the data silos created by all the products we use,” says Nick Panayi, head of CSC’s digital marketing and global branding. “That’s useful if you wanted to study just one part of the customer’s behavior. … What you don’t have is a complete understanding of how all of that ties together to give you a 360-degree view of that customer.”
CSC’s Big Data Platform as a Service proved to be the ultimate solution for the challenge. The group implemented the big data platform on Amazon Web Services, pulling in more than 80 different source files from about 10 isolated source systems.