CSC.COM   CSC World Online  
Issue Date
Authors | Back Issues | Contact CSC World | Subscribe
Intelligent CRM
PUTTING INNOVATION TO WORK

Why You Don’t Know More About Your Customers

CSC’s 2006 Customer Intelligence Survey confirmed a finding from previous surveys: Many companies that invested in CRM programs are still not getting the benefits that they expected. The problem with most of these under performing efforts has been an over emphasis on automation and an insufficient emphasis on using information more effectively.

Read Story
By Alexander J. Black

Getting More Connected

Being Virtual: Running the Nomadic Company

We hear a lot about the virtual organization as workforces become more nomadic, but how does it work?
Read Story
By David Bogan

Living on the Web
Changes in the supply of and demand for software services are driving enterprise IT to the Web. That is changing the way companies and their IT departments do business.
Read Story
By Douglas Neal

Connected World: Redefining the Geography of Business
A new connected world has formed from fundamental changes in the information, communication, and telecommunication industry. CSC has identified eight trends that exploit today’s connectedness.
Read Story
By Dominique Purcell and George Bilowus
DEPARTMENTS
ABOUT CSC WORLD
In Practice

NASA
Read Story

computer cables
Read Story

CSC Builds NASA’s Supercomputer Super Fast and Super Cheap
By Rob Woodward


Poste Italiane: Mail Delivery of Traffic Tickets Keeps Italian Cops on the Beat
By Chris Sapardanis

Read Story
 In Brief

Oracle Magazine gives a CSC consultant one of its Editors’ Choice awards; what is Web 2.0?; IT staffers aren’t happy about the rise of tech-savvy IT users.


Read Story

First Hand

Thomas Malone says that recent technological advances are bringing about changes in business organization that will be as dramatic as the rise of democracy was to government.


Read Story
 Street Smarts

Hundreds of books have been written about how to help teams collaborate. But team leaders lack a simple framework to help them assess the scale and nature of the collaboration challenge.
By Steve Richards
In Brief
First Hand
Street Smarts
 

Browse Last Issue 		CSC World is CSC's award-winning magazine, which seeks to explain the business meaning of advances in information technology. CSC World Online brings you all of the articles of the print magazine as well as Web Exclusives.
View CSC World Archives