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The Many Roles of IT
PUTTING INNOVATION TO WORK

Why You Don’t Need More Data Storage
Storage is the fastest growing cost area for CIOs, and many think they need more of it. But most organizations already have enough.
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By Richard M. James

Business Change and the Role of IT

Business and IT are developing under the influence of the other. To understand this, CSC interviewed executives in Europe and North America.

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By Kirtland Mead and Alex Mayall

Customer Advocacy / Collaboration Technology

Applying the Ultimate Question to IT
Would your customers recommend your company to others? The practice of Customer Advocacy makes the answer to this question the primary measure of business success.
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By Derek Binney

Collaboration Tools for Strategic Innovation
IT is changing its focus from systemization to strategic innovation. Over the past few years, new collaboration tools have emerged that support innovation.
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By Jim Petrassi and Sharon A. Whitaker

Strategic Innovation and the Impact on Collaboration Technologies
DEPARTMENTS
ABOUT CSC WORLD
In Practice


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Innovation on the Range


 

SiNSYS Leads European Cards Processing


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In Brief

CIO Magazine says CSC’s David Bogan is one to watch in IT; the USA falls behind in IT; what PowerPoint does to your brain.

In the Business Press

Quick takes on what’s in business school journals and business magazines


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First Hand

There’s no shortage of ideas for how to boost your company’s performance. Robert I. Sutton, professor of management science and engineering at Stanford University, warns that too many of those ideas are only half-truths.


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 Street Smarts

You test your new system and it’s sluggish. Weeks of more work can’t solve the problem. Sound familiar? The likely cause is a lack of performance engineering early in the development life cycle.
By Mike Dyer
In Brief
First Hand
Street Smarts
 

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