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IT MARKET & BUSINESS
PUTTING INNOVATION TO WORK
New Rules for a Wider IT Services Market
IT services today are only a small part of a wider market for what can be called technology-enabled business services.
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by Richard Sykes

Successful Business Relationship Management: Collaboration for
Co-Creation of Value
CIOs are using business relationship managers to cultivate a new interest in working collaboratively with IT.
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by Lynette Ferrara and Alex Mayall

UPDATE ON BUSINESS PROCESS MANAGEMENT
Where Business Process Management Is Now – Part 2

Business Process Management systems have become an "instrument of the imagination" for leading firms.

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by Howard N. Smith

How Companies Use BPM
Companies seek many benefits from process solutions. A few case studies are presented.
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by Howard N. Smith

Service Oriented Architecture: A Prerequisite for Process Orientation and Flexible IT Sourcing Models
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by Dirk Slama and Robert Paluch


Key Concepts of Service-Oriented Architecture
DEPARTMENTS
ABOUT CSC WORLD
In Practice


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 EADS Astrium Goes Into Orbit
by Jean-Pierre Kirch


Unique Biometric ID System Secures US Facilities in Iraq
by Beth Mallino
In BriefRead Story
 In Brief

IT departments may no longer be scapegoats; money may not be that important to outsourcing clients; and Linux may soon rule mainframes.


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 First Hand: Connecting to Collaborate
by Rob Cross



Formal and Informal Ties in an Energy Company
IT WorksRead Full Story
 IT Works

Medical errors in hospitals are one of the leading causes of death in the United States. Implementing a computerized physician order entry system reduces those errors.
by Sandra Dalton
By the NUMBERSRead Full Story
 By the Numbers

More aerospace and defense companies have become early adopters of new IT, but most still see IT only as a cost of doing business.
Street SmartsRead Full Story
 Street Smarts

Most organizations understand the role of a technical architect. But how many understand the role and value of a solution architect? Not enough.
by Elizabeth Weber
In Brief
First Hand
IT Works
By The Numbers
Street Smarts

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