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CR Report: The Environment
Investing in a sustainable environment for our future
Protecting our forests by conserving paper
We recognize that our forests are a critical and dwindling resource, and we are proud to report that our paper consumption has declined significantly in the past year. Through employee awareness and education, changes to our printing fleet, implementing double-sided printing as a default, and other initiatives, our paper consumption has decreased significantly by 34%. CSC spared many trees* through simple printing changes.
CSC Denmark relocated 500 staff members to an open-office environment with strict limitations on personal storage space, to minimize paper-based archives. The results were spectacular: The A4 paper purchase went down by 27.6% from FY09 to FY10, for a total reduction over 2 years of 40.3%.
This was a year of progress and change in CSC’s environmental sustainability efforts.
We made great strides in implementing internal solutions that reduce the effects of our IT infrastructure on our carbon footprint. From the implementation of NightWatchman on our desktops to our CTO’s green printing challenge, we continue to work together to positively affect CSC’s environmental sustainability. We enable our clients to leverage sustainable practices and open up new revenue streams that have a positive impact not only on the environment, but also on the bottom line.
We continue to strengthen our partnerships with key clients and alliance partners. As noted in the Clients section of this report, we are strengthening our CR program overlaps between environmental and client sustainability, and our partnership with SAP and their sustainability solutions continue to grow to the benefit of both our company and clients.
Awards and Recognition
Northern Virginia Technology Council’s Green Award
CSC won the 2009 Northern Virginia Technology Council (NVTC) Green Award. This award honors area technology companies, universities and organizations making an impact through their work toward carbon footprint abatement, job creation in the region, energy efficiencies and renewable power use, among other criteria. This directly correlates to the environmental commitment of CSC’s Corporate Responsibility program. We are proud of our commitment to the U.S. National Capital Area, where our headquarters are located.
CSC Ranked #3 Green Outsourcer in the World, 2009
The 2009 Black Book of Outsourcing lists CSC as the third best green outsourcing vendor. This annual report reviews a company’s environmental protection, social improvements and economic growth, plus thirdparty standards.
Global Green 100 Honoree by the Uptime Institute CSC was selected as a 2009 Global Green 100 honoree by the Uptime Institute.
The distinction celebrates those companies taking a visible and effective leadership position in the greening of their enterprise computing. The award recognizes CSC for outstanding commitment to energy efficiency for the betterment of our own business performance.
Achieving Balance by Getting Back to Basics
As a large global company with a presence in over 80 countries, it is often difficult for CSC to balance an approach for the business across many varied cultures. When discussing our environmental footprint and principles, the theme that resonates throughout the world is the basics of the three environmental R’s: Reduce, Reuse and Recycle. We decided to add three of our own: Report, Rethink and Re-educate. These are key to the underlying energy that has us benchmarking our progress, looking for more ways to be efficient and ensuring that our people have the resources required to fuel this culture change at CSC. Here are some of the ways we have focused on these six principles this year.
CTO Green Printing Challenge
Our corporate CTO challenged all CSC employees to reduce our CSC printing environment in a corporate-wide challenge. The vast majority of CSC sites participated, demonstrating just how much can be accomplished simply by asking. In 10 weeks, teams removed 893 printing devices — saving energy, support and consumables. Over 1,100 shared network printers’ default settings were changed to print doublesided, helping to reduce our paper consumption. Categories of awards for reduction in paper use were based on facility size, and the winners were chosen based on the largest relative improvement. One of our winning sites reduced printing infrastructure by 76%. A total of $10,000 was donated to the winners’ charities of choice.
Using Green IT to Help Reduce Our Energy Consumption and Environmental Footprint
This year we completed our installation of 1E’s NightWatchman‰ tool on our desktop and laptop computers. Using this tool, we discovered some shocking statistics on our desktop infrastructure:
- 63% of desktops, 32% of laptops and 47% of monitors were left on overnight.
- 53% of desktops, 28% of laptops and 39% of monitors were left on over the weekend, but only 12% of PCs were actually used during the weekend.
- 94% of desktops and 76% of laptops did not have a sleep timeout setting.
Through the implementation of power management and a shut-down schedule automated by the tool, we were able to reduce power consumption by 40%, saving tens of thousands of dollars per month.
With the success we experienced with the desktop power management tool, we are now working with 1E to develop an online blog version case study on its NightWatchman Server, a new server power management tool.
Other CSC green IT initiatives include high-definition videoconferencing installed at key sites globally. Replacing physical travel with virtual face-to-face meetings has saved approximately $775,000 over the past year. Instituting company-wide travel reduction policies means fewer carbon emissions. We estimate that we avoided 750 flights, preventing between 800 and 1,000 metric tons of CO2 emissions by use of these conferencing tools.
Our desktop and server virtualization programs are another way we have been able to save energy and reduce carbon emissions while refreshing our aging desktop and server equipment. We’ve saved over $1.75 million over 2 years without even taking energy savings into consideration.
A great way to reduce our environmental footprint is to reuse and prolong our assets and consumables that we no longer use. One of the best ways we found to do this is to donate equipment to other organizations, often in developing countries.
Laptops were donated by CSC Australia to the Sabina School, a school and home for vulnerable children and orphans in rural southern Uganda.
Through the efforts of some ambitious employees, we collaborated with CSC’s e-waste contractor to donate laptops, PCs and software to the Sean Devereux Children’s Fund in Tanzania, which provides aid to African children in need.
Greener Data Centers
CSC has invested heavily in our data center infrastructure to increase its capacity (in excess of $81 million in the UK to date, and $60 million planned globally this year), enabling energy efficiencies for our services to our clients. As of April 2010, CSC achieved an impressive PUE (power usage effectiveness) score of 1.83 — averaged across all our data centers globally.
These improvements include:
- Maximization of state-of-the-art technology in our data centers (this includes using high-density cube solutions and other innovative technologies)
- Implementation of server virtualization
- Innovation in energy-efficient computer room design
- PIR-activated energy-efficient lighting in dark-room computer suites
- Efficient computer room design concepts (hot/cold aisle, cabling standards)
- Energy reduction programs
- Exploitation of power-saving features of IT equipment
- Energy audits in our data centers
- Data center managers trained in carbon management awareness
- CSC UK, Australia and Denmark data centers (10 in total) achieving compliance with the ISO 14001 environment standard
By obtaining a certified energy audit of our Pyrmont Data Center, CSC Australia was able to benchmark data center efficiency performance. This external, independent review concluded that the data center performed at an average PUE of 1.62, an industry best practice for a data center of its kind.
Reusing Our Buildings, with Certified Results
CSC has now attained the prestigious ISO 14001 certification in a total of 34 data centers and office locations around the world — with more to come soon. Our ISO green certifications demonstrate our commitment to establishing rigorous processes and procedures to monitor and control our emissions, energy consumption and waste streams — and minimize our impact on the environment. The ISO 14001 certification, an internationally recognized standard for environmental management, measurement, evaluation and auditing, helps companies control the environmental impact of their activities by establishing an environmental policy in accordance with international standards.
From an environmental perspective, very different outcomes are possible depending on how waste is treated. By viewing products that are unusable in their current state as potential inputs into new systems and processes, we can reduce our landfill usage. At CSC facilities all over the world, we’ve been working hard to expand and improve our office recycling efforts.
Increasing Office Recycling
In CSC’s Alexandria, VA, office, dedicated staff, troubled by a lack of recycling in the building, began taking recyclable materials home with them for disposal. Motivated to do more, these employees arranged to have a recycling company collect the recyclables onsite. In the first quarter and only 1 month into their recycling initiative, the group recycled 10,299 kilograms of disposable items, reducing landfill requirements by 34 cubic yards.
CSC Australia removed three refuse bins from each bay of four workstations. The objective of this project was to reduce the number of plastic bin liners sent to landfill as well as encourage staff to consider what they were recycling and disposing of as general waste. For our Macquarie Park office alone, we reduced the number of bin liners used by 68,640 over the first 12 months, saving approximately $2,500.
CSC in the UK has a real handle on waste management. With the efforts of staff and waste management contractors, they have reduced their landfill waste by over 100 metric tons and increased their recycling rate to 47%, easily exceeding the UK government’s challenging targets. Much of this is due to the hard work and efforts of the Waste Action Group, an employee group that meets regularly to review options for reducing waste and recycling.
Electronic Waste Recycling
Electronic waste, or e-waste, refers to the monitors, desktops, laptops, servers and printers leaving our offices and client sites when no longer in use. We take responsibility for CSC-owned e-waste through either environmentally and socially responsible disposal and recycling, or by donating to those in need in developing countries. We have zero tolerance for improper disposal of potentially harmful elements and the recycling of IT equipment in non-regulated facilities in developing countries.
We have various contracts and agreements with e-waste service providers around the world. This year in Australia we signed a contract with a new e-waste provider covering all downstream processes, including recycling, refurbishment and remarketing of our IT equipment. Our equipment is now dismantled and recycled within a closed-loop system, using best-in-class facilities around the world. We are confident that these activities meet or exceed all national and international environmental and labor legislation.
As our programs mature, we are in a better position to report on our environmental impacts and carbon footprint. For the first time this year, we have met a submission to the Carbon Disclosure Project (CDP). Next year’s submission will include carbon data metrics for a more comprehensive list of sites, with more globalized reduction targets.
CSC UK’s Carbon Management Program started in January 2008 with carbon emissions baselined March ’07 – ’08 and reported as 70,457 metric tons. As a result of improved analysis of car mileage, the 2008 baseline has been corrected to 75,432 metric tons.
For 2009, our newly trained carbon champions, our facilities managers, were able to reduce energy in offices by 24% — a great achievement. Local targets have been set and are regularly monitored.
Due to business growth at the UK data centers, energy use at these locations increased by 6%. We therefore have a net increase of 4,233 carbon metric tons for the year ending March 2009. A number of initiatives are in place to offset this increase.
In Australia, the total quantity of CO2 emissions from our office energy consumption was 14,151 metric tons in 2009; a fall of 8% when compared to 2008 and 14% compared to 2007. A number of projects took place in 2009 that reduced our energy usage and CO2 emissions, including:
- Replacement of dichroic lights with more efficient LEDs in certain areas of our Macquarie Park office, saving over 30 metric tons of CO2 emissions annually
- 17% reduction in floor space by moving from our Braddon office to our Turner office in Canberra
- Implementation of travel restrictions and high-definition videoconferencing, reducing CO2 emissions from airline flights by 29%, based on 2007 levels
Overall, our total CO2 emissions from office energy consumption and flights have fallen by 16%, based on 2007 levels, taking us one step closer to achieving our target of a 25% reduction by the end of 2010.
Ever look at the world while standing on your head? It is a great way to see the world from a new perspective for a fresh look at a problem. This is why we have made one of our environmental approaches “Rethink.” Rethinking allows us to take a whole new approach based on changing criteria — in this case, environmental and efficiency criteria — which often gives a very different result.
As our leases are renewed, or our owned buildings require renovation, we consider best practices in energy and resource efficiency.
Our new building in Sofia, Bulgaria, is featured as one of our greenest, with half the roof covered in shrubs, grass and trees to absorb rain; there is a rainwater collector to use for plants at nearby sites. It features a solar energy collector and high-efficiency glass that helps shield the internal temperature against external climate conditions. It also has central hot water heating underground to provide for the entire city, and the pipes are insulated to maintain the temperature of the water as it travels throughout the facility.
In Copenhagen, Denmark, our Valby site had a major refurbishment, with many energy-saving initiatives incorporated into the new design. These include the use of low-energy light bulbs, natural light sensors that dim office lights when external sunlight levels are high, use of LED lamps, and auto sensors in toilets and office areas to reduce water consumption.
Rethinking Client Offerings and Business Opportunities
As a global business solutions integrator, CSC is uniquely positioned to help our clients measure and report their carbon footprints, create a strategy to process the data, create an action plan and implement many reduction activities through green IT and other energy-savings initiatives.
Through our deep understanding and awareness of the opportunities and impacts from adaptation and mitigation of climate change effects, we’ve centralized our resources and efforts to support our customers’ needs in this emerging market. As a company, we continue to funnel best practices between commercial and public sectors, inserting CSC into the growing debate around what policy is right for business, and showing our thought leadership on technology’s role in climate change. We are now developing offerings that support climate change research, prevention and adaptation, particularly in three major areas: high-performance computing (HPC), water security and intelligent transportation.
We also provide the technology needed to collect and manage the huge quantities of data required to perform government-wide and agency-specific climate initiatives, including:
- Large-scale data management and application
- Risk management through data analysis and modeling
- Integrated environmental, energy and economic performance management
One exciting example of the work we are doing: We are helping the U.S. Environmental Protection Agency (EPA) to develop climate change decision support tools and technical workshops to help the water sector identify and respond to threats to water supply and quality. The tools will assist the agency both in responding to natural disasters and with long-term strategic water planning.
Our culture shift to a more environmentally conscious, socially responsible company comes from the individual actions of our employees and stakeholders. This new balance we are seeking as an enterprise encompasses an understanding of the responsibilities and opportunities of being more green. To achieve this, we conducted several local, regional and global employee education, awareness and action initiatives throughout the year on a variety of sustainability topics, from solar hot water systems to gardening and water recycling.
Our employees have been proactive in this area, taking part in training sessions and suggesting things like the use of mugs rather than paper cups, having battery recycle boxes onsite and more. Many sites have passionate volunteer groups, like the Green Champions of Australia, formed to engage employees in local green initiatives. Employees regularly read and contribute ideas through our internal social networking tool, where green discussions, debates and how-to’s are regularly discussed.
In the UK, photographs of recyclable items were displayed to help staff identify what they could put in the recycle bins, increasing the recycling rate onsite from 47% to 54%.
Our corporate thought leadership magazine, CSC World, features a Green Corner section that addresses our global issues and solutions as they pertain to our clients’ business. The CSC UK magazine, Spotlight, regularly features environmental management tips, raising awareness and promoting the recycling policy. Environmental newsletters invariably include a section on waste and recycling.
Change2 Online Sustainability Training
In Australia, the eLearning company Change2 was engaged to develop a range of online modules in three areas of sustainability to assist employees in understanding how environmental changes in our offices, our supply chain and carbon legislation impact the company. Employees used the tools to learn how effective their decisions were at reducing environmental impacts. This helped embed triple bottom-line thinking (people, profit and planet). Staff competed with colleagues in an interactive training session to see who could most reduce their office environmental impact while not exceeding their budget.
On Earth Day 2010, CSC conducted a series of virtual educational awareness programs. Videos and white papers on specific environmental subjects were made available to all employees, enabling everyone to engage in provocative online discussions on how we, individually, and our company can reduce our impact on the environment.
Global footprint, regional footsteps
In Spain, we have recognized environmental stewardship. In the last year, we celebrated Earth Day by sending staff messages about changing habits, saving energy and uniting at work and with their families in a global celebration. We launched an office recycling campaign in Barcelona, Madrid and Asturias. To support this effort, recycling containers were provided and 50 PCs no longer suitable for office requirements were donated to local charities. World Water Day was celebrated by raising awareness through a series of informative communications and company-level discussions about the social and environmental impacts of wasting water. We also studied energy bill details to determine how to save energy going forward.
On World Environment Day in June we invited the director of a regional waste company to give an educational talk at CSC offices.
United Kingdom (UK)
In this last year, our environmental sustainability strategy in the UK has been reviewed and realigned with our business. We have set a new 5-year strategy for success.
With regard to waste management, we achieved our 45% recycling target rate across the UK. We sent 669 metric tons of waste to landfill in 2008. Last year we reduced this to 516 metric tons. We are very pleased with the overall waste-to-landfill reduction and with the annual increase in our recycling rates, from 24% in 2007 to 47%+ in 2009.
We have also:
- Set up a Waste Action Group internally and agreed on annual objectives and targets; we hold meetings regularly
- Removed individual bins from under office desks and installed central waste recycling bins, for mixed dry recyclables and food waste
- Communicated these waste targets and achievements to staff at sites and suggested how they can help
- Identified sites where there is a nearby materials recycling facility that can take a broader range of dry recyclable materials
In Australia, we joined the NSW State Department of Environment, Climate Change and Water’s (DECCW’s) program, Sustainability Advantage. As part of this program, a diagnostic was performed to identify our strengths and weaknesses in the area of sustainability. As a result, we chose to undertake modules on Sustainable Supply Chain and Resource Efficiency, working closely with external consultants who provided us with a sustainability road map and the necessary tools for environmental action.
To date, our key achievements driven through this program are:
- A sustainable supply chain policy
- A questionnaire designed to audit our key suppliers, and enable our business to consider social, ethical and environmental factors, in addition to quality and price
- Training of key staff in sustainable supply chain practices, to ensure effective implementation of our policy
- Creation of a Resource Efficiency Team for our Macquarie Park office. The initiatives implemented to date by the team will decrease around 10 metric tons of CO2 annually. These initiatives include:
- Removal of bulbs and ballasts from vending machines
- Bringing computer room temperatures closer to industry-recommended temperatures Some of the initiatives planned for FY11 through the Sustainability Advantage program:
- Commence the Vision, Commitment and Planning module to engage and involve our learning and training teams in development of a sustainable vision and strategy for CSC Australia
- Explore options for procuring sustainable CSC merchandise
- Pilot new printing software at our Melbourne Docklands site to reduce paper and ink consumption. This is expected to create a paper reduction of 15%
- Work with our Macquarie Park landlord to implement base building energy-saving initiatives such as lift scheduling and common area lighting
In India, we established the first phase of our Go Green program to advance green practices across all projects and locations of our Global Applications Group in India, California and Vietnam. Our aim is to reduce consumption levels of resources such as paper, power, water and fuel by turning to our employees to identify and implement creative solutions.
In a span of 7 months, most of our employees have engaged actively in the Go Green program, resulting in significant improvement in various green projects. Volunteers identified in our locations are implementing, monitoring and controlling the planned projects at their respective locations.
The Go Green Team
The Go Green program has already produced notable results. To date, phase 1 has achieved the following:
- 3.7% reduction in power usage
- 6.7% efficiency increase in transportation
- 9.1% reduction in paper usage
- $378,035 in cost savings
The initiatives identified so far are expected to reduce the current usage of resources by 5% over the next 3 years — a savings of nearly $800,000 in business costs.