Operational Excellence

In today’s competitive, low-inflation environment every corporate resource must be focused on adding value for the customer. Business strategies that will defeat the competition must be supported by excellence in execution at every opportunity.

Whether the business strategy is to win through customer intimacy, through product/service innovation or through low prices, the enterprise’s business processes must consistently meet the customer’s requirements with the most effective use of resources.

CSC led the business process reengineering revolution and continues to maintain its leadership through its Best Practice knowledge bases and its reengineering experience and methodology. Reengineering reorganizes work around customer-focused business processes supported by tools and technologies to get work done most effectively and efficiently. Reengineering results in Operational Excellence in the core business processes on both the demand creation and demand fulfillment side.

Merchandise Flow Management

Today’s retailers will not thrive simply by "buying low and selling high." This is because there are many costs beyond the purchase cost which influence the total Corporate Profitability equation. In order to efficiently support corporate profitability, retail buyers and category managers must be able to juggle a large number of costs - transportation, distribution, receiving, advertising, store operations, staffing - even manufacturer purchase terms.

CSC’s Merchandise Flow Management (MFM) analytical process is a proven tool for retailers to evaluate these seemingly disparate costs in a consistent framework, producing profit-maximizing results.

Organizational Effectiveness

Contrary to many retailers’ corporate experience, organizational design and performance evaluation metrics can be altered to reflect new realities and newly emerging business needs. While only a few retailers have begun to experiment with direct consumer responsibilities in a position that some call "Consumer Community Manager," many retailers have yet to create organizations which maximize their Inventory Management effectiveness. Fewer still those who have strayed from the traditional measures of Gross Margin and monthly Turnover.

CSC knows how to guide organizations into the reengineered world where Inventory Management is an everyday corporate competence, and the new world of Consumer Community Management can be explored.


Private Label Manufacturing

Many retailers are reevaluating their private label manufacturing operations, including bakery, diary and others, choosing to source some manufactured products from contract manufacturers while maximizing the efficient utilization of their retained manufacturing assets.

CSC’s Manufacturing services help clients determine the optimum configuration of manufacturing assets (internal, contract, outsourced) and implement manufacturing control and execution systems (MES) to maximize quality and productivity levels in owned manufacturing facilities.

Fulfillment

Retailers have seen dramatic changes in fulfillment operations in the last decade. Many retailers that were formerly only in the Brick and Mortar world have taken on new tasks like packing and shipping individual customer orders in their own distribution facilities. Consumer expectations for order cycle time and service levels are extremely high, requiring significant changes in processes and procedures. CSC’s Fulfillment services helps clients develop their fulfillment strategy, design and implement processes and select and install systems for order management and warehouse management.