Accelerating Transformation with Workday
- Create one global system of record for employee/contingent worker data
- Automate manual processes
- Gain greater visibility into workforce data to drive better decision-making
- Deployed Workday’s Human Capital Management (HCM) system globally
- Transitioned HCM applications to the cloud
- Established globally consistent Human Resources business processes
- Implemented Workday HCM system globally in 10 months
- Decreased number of processes/ forms from 800+ to 60 pre-delivered Workday processes
- Reduced HR operational costs
CSC strengthens HR effectiveness, gains agility in cloud implementation of Workday Human Capital Management system.
In 2012, CSC launched a full-scale transformation, leveraging a new operating model
to create a more nimble and efficient organization. The company made substantial
investments in certain strategic areas, such as next-generation cloud technology,
while reducing investments in other areas.
Although streamlining operations proved extremely successful in improving the bottom line, it also meant that CSC’s Human Resources (HR) department had to both keep pace with rapid change and do more with less. As the transformation took shape, the HR department knew it needed a transformation of its own.
A CHOICE FOR CHANGE
Many processes in the HR department were done across multiple systems or in
spreadsheets, and often required considerable manual intervention. It was difficult to
create reports that would help HR gain insights to inform decision making. What CSC
needed was a holistic, end-to-end HR systems strategy to close the gaps.
After reviewing several competing solutions, CSC ultimately chose Workday’s Human Capital Management (HCM) system — a single system of record, delivered in the cloud.
The Workday system was able to meet core requirements, and it was the clear winner for usability. In addition, the system could provide the advanced analytics and reporting capabilities that CSC needed. It didn’t hurt that the system had a “cool” factor, much needed to keep up morale during the arduous transformation period.
With its subscription-based service, Workday would allow CSC to realize tremendous savings, since CSC would not have to take on the maintenance costs of running an on-premises system. Workday would distribute two updates a year.
CSC created a Workday practice in 2014 and became “Client Zero” for its first Workday implementation, deploying the system to more than 70,000 employees across more than 70 countries. The installation has not only benefited CSC’s operations, but perhaps more importantly, will provide experience and valuable lessons learned to use on client deployments.
AN ACCELERATED PATH TO PRODUCTIVITY
CSC’s deployment became the fastest Workday implementation of this size and scope,
taking just 10 months. CSC was able to move from more than 800 processes and forms
to just 60 Workday processes. The implementation was achieved using a combination
of Workday and CSC-certified consultants and developers.
“We were able to quickly deploy 60 to 70 percent of the original scope of the project, and then turn our attention to enhancements,” Blendu says. “We are very happy we followed the short timeline, and many clients might benefit from taking the same approach.”
CSC deployed Workday’s core HCM functions in March 2015. Since then, Workday Performance Management and Succession Planning has been deployed, with Compensation Planning underway, and Recruiting planned for 2017 deployment.