Telent Transforms Systems, Boosts Agility in the Cloud
- Control IT costs
- Create an IT architecture flexible enough to support business growth
- Infrastructure refresh, including a move to the cloud
- Oracle e-business and applications support
- Migration of PCs to Windows 7
- Reduced costs
- Improved agility to support business needs
Building on a long-term relationship
Providing technology services in complex communications environments is the challenging business of telent. The U.K. company has more than 1,500 employees and annual revenue of £310 million (approximately $522 million).
By harnessing the best in telecoms and infrastructure technology, telent creates world-class communication solutions for their customers, many of whom operate in mission-critical environments.
From its launch, telent has relied on CSC for a wide range of IT and business services, including data center, email, data network, cybersecurity, service desk and service management. More recently, in 2008, the two companies renegotiated their contract to focus on two main goals: control and reduce telent’s operating costs, and create a new level of IT flexibility that will enable business growth.
Transforming the IT landscape
This new relationship resulted in a dramatic transformation of telent’s IT landscape. CSC is providing new solutions for telent’s help desk, desktop systems, enterprise applications and servers. Even more fundamentally, CSC is moving telent to the cloud.
“The cloud is absolutely essential,” says Stephanie McIntyre, telent’s head of IT. “It gives us cost reductions, but also provides flexibility to accommodate new business demands and opportunities to enhance our own application development capabilities for our customers.”
The company’s move to the cloud has been the next stage in the evolution of telent’s IT landscape. It built on the work previously conducted with CSC to implement virtualization technology, which has lowered costs by reducing the total number of physical servers needed to support telent’s business workloads.
CSC started with telent’s estate of more than 200 critical servers. By virtualizing telent’s system with software from virtualization specialist VMware, CSC was able not only to lower telent’s costs, but also improve its capabilities for business continuity and disaster recovery.
“Moving to the cloud was an important next step for telent,” says Andrew Allen, telent’s head of information and communications technology (ICT) technical architecture, “and CSC’s cloud strategy was compelling.”
Oracle and Windows upgrades
Another important element of the work has involved CSC’s deployment of a new Oracle e-business suite for telent. This enterprise application gives telent’s project managers high levels of visibility into their data; this, in turn, helps them control and manage projects effectively.
The Oracle suite “gives us a single version of the truth,” Allen says. “It’s also allowed us to retire a lot of legacy systems and gain some additional savings.”
CSC has also helped telent migrate some 2,000 PCs to Microsoft’s Windows 7 platform, making telent one of the first U.K. companies to do so.
Now CSC is also migrating telent to new Microsoft workplace services designed to increase worker productivity and enable collaboration. “That’s a key activity for our users,” says Allen.
Big benefits from the cloud
As a result of its move to the cloud, telent is now reducing its IT operating costs and is better placed to drive technology-enabled innovation for the business.
“Moving to the cloud enables us to provide agility back into our business,” McIntyre says. “That’s especially important for our engineers, who are developing solutions for customers. With the cloud, they can spin up and set down services quickly to deliver the solutions our customers need.”
“CSC,” McIntyre adds, “provides rock-solid service.”
Looking ahead, what Allen calls CSC and telent’s “trusted partnership” also allows the teams to suggest new technologies and applications that could help telent grow its business.
One opportunity being progressed is to enable telent to “white label” CSC’s cloud services, essentially repackaging the CSC offering with telent-created applications, and then offering these cloud-based services to customers. It’s a testament to the way the cloud can empower telent’s engineers to develop and implement applications quickly, effectively and at lower cost to benefit their customers.