Unified Communications as a Service (UCaaS) in Canada
CSC will design, implement, and host a world class Unified Communications system that will effectively accelerate your business decision making ability and enhance your collaborative capabilities.
Developed in close collaboration with Cisco, and complemented by CSC’s multi-platform integration, a Unified Communications as a Service (UCaaS) offering based on Cisco’s Hosted Collaboration Solution is available in Canada. CSC’s UCaaS solution enhances clients’ productivity and accelerates business processes and decision making while lowering costs. UCaaS builds on CSC’s existing capability to provide custom, outsourced UCC solutions, serving as the underlying platform for the full range of collaboration capabilities and services offering Canadian clients communication and collaboration flexibility as their businesses grow and change.
The hosted unified communications service allows Canadian businesses and Government agencies to bring converged voice, mobile and data services to every desktop in their organization. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.
The hosted unified communications service allows businesses to bring converged voice, mobile and data services to every desktop in their organization. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.
CSC is providing this newly launched managed service to clients globally via its unified communications service center. Leveraging a flexible service delivery model, CSC can accommodate customer premises-based, CSC-hosted and hybrid deployments in Canada. CSC will also provide all hardware and software as part of the service or will manage customer-owned equipment. Regardless of delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24/7 support globally.
UCaaS builds on CSC’s rich heritage of providing world-class telephony and integration solutions to its clients — across industry verticals. Currently, CSC is using UCaaS internally at two major CSC customer call centers. Additionally, CSC has deployed its UCaaS solution as the core voice and collaboration platform for federal government and financial industry clients and has launched paid pilots with clients in the manufacturing, aerospace and defense, and chemical, energy and natural resources (CENR) verticals.