City of Calgary Centralizes Risk Management Data, Improves Analysis with CSC RISKMASTER Software

Calgary's municipal government employs more than 13,000 people and maintains a wide range of public facilities including government offices, water treatment plants, fire departments, parks, and the Calgary Zoo. Canada's sixth-largest city has 4,600 miles of sidewalks and recently bought 250 buses and 32 light rail transit cars to keep pace with the city's growth.  Each year, the city tracks about 10,000 incidents that can lead to claims against the city, or claims against people who damage city property.

Improved Analysis of Data

For more than a decade, the city stored its risk management data on a variety of mainframe and Microsoft Access databases, which made both the management of risk and the reporting of risks problematic.

In 2001, the city implemented CSC's RISKMASTER. Almost immediately, heightened concerns about post-September 11 terrorist attacks on public infrastructure resulted in substantial increases in the city's insurance rates. Since then, RISKMASTER has played a key role in equipping the city with easily searchable risk management reports that help analyze risk exposures.

With the new system, the city centralized incident reporting for a wide range of city entities, including police, fire, rescue, transportation, energy services, parks and related boards and authorities.  The system also enabled claims processes to be streamlined by eliminating manual handoffs between the Risk Management and Claims Division and various city agencies.

RISKMASTER interfaces with the city's fleet database, allowing risk managers to identify and pre-fill vehicle information for any city vehicle onto the claim report. The system interfaces with the city's human resources database for easy access to employee information and with its PeopleSoft database for payables, money transfers and subrogation.  RISKMASTER also enables risk management personnel to electronically order claim checks from the city's finance department or send bills for claims involving damage to city property.

RISKMASTER's diary feature was a major selling point among the 30 systems the city included in its search for a new system.  All notes and correspondence are searchable and archived online, allowing risk management personnel to access a wide range of data by department, by subject or other fields.

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