CRM – Contact Centers – Embrace solution
With CSC Embrace you can easily create a state-of-the-art contact center that will be a source of competitive advantage.
CSC Embrace is an ingenious Contact Center solution designed to support organizations with large numbers of inbound and outbound customer interactions originating from multiple contact points. It is a standard product that is easily installed and quickly configured to support the company’s existing systems and service provider agreements, such as telephony, e-mail systems, SMS/MMS providers, and customer service strategy and targets.
All contact points are integrated in a single virtual queue. Statistics and comprehensive monitoring provide a solid foundation for developing well-defined channel strategies, subsequent follow-up and routing of calls. CSC Embrace is a scalable and flexible solution available as a Software as a Service (SaaS), a Cloud Solution or a Licensed Solution.