CRM – Contact Centers – Embrace solution
CSC Embrace is an ingenious Contact Center solution designed to support organizations with large numbers of inbound and outbound customer interactions originating from multiple contact points. It is a standard product that is easily installed and quickly configured to support the company’s existing systems and service provider agreements, such as telephony, e-mail systems, SMS/MMS providers, and customer service strategy and targets.
All contact points are integrated in a single virtual queue. Statistics and comprehensive monitoring provide a solid foundation for developing well-defined channel strategies, subsequent follow-up and routing of calls. CSC Embrace is a scalable and flexible solution available as a Software as a Service (SaaS), a Cloud Solution or a Licensed Solution.
