At CSC transformation isn't a marketing buzzword, it's a stepwise process to help your organization realize the long-term gains of service management.
We don't just prescribe products and services. Our collaborative advisors, from the tacticians to the technicians, continually evaluate your business environment and progress to ensure the best possible path is taken with consideration to your timeline and budget.
CSC is the first ServiceNow Master Solutions Partner operating in North America, South America and EMEA. We have a large and growing ServiceNow talent base, focused on a broad and deep service portfolio, to lead replacement, expansion, innovation and enterprise service management. CSC's 2015 acquisition of the #1 independent ServiceNow dedicated integrator, Fruition Partners, doubled our practice in this area.
ServiceNow Advanced Service Management - Optimize the Value and Deliver on the Promise of Your Platform
Getting your ServiceNow platform to an optimal state requires more than just enhancement and support work. Our expert Managed Services team provides turnkey, around-the-clock support and governance of your ServiceNow platform to help you optimize the value and deliver on the promise of the ServiceNow platform. Our offering includes continuous support and governance of your Service Management platform; with application extensions to provide differentiated capabilities.
ServiceNow Implementation and Transformation - Begin Transformation with a Focus on Time-To-Value
Implementation of Service Management is a core offering at CSC that helps our clients transition from their old systems and processes to realize the maximum value from their investment. We design and implement a Service Management platform that provides best practice configuration, process improvement, and legacy platform migrations. We have converted a plethora of legacy tools over to ServiceNow, using accelerators and integration experience to speed up the time to value of any implementation. Our specialized services include Lotus Notes migration and Remedy Replacement.
ServiceNow Innovation and Optimization - Extend the Value of Your Service Now Platform beyond ITSM
CSC systematically implements all Service Management ITIL processes when managing a group of assets for its clients. These processes are following either the CSC Delivery Centers standard leveraging our own instances of ITSM tool, or a custom process blending CSC standard and our clients own rules and processes. Large clients sometimes leverage their own ITSM tool set when giving only a minor subset of activity to CSC to maintain a full consistency in their supervision. In this case, CSC implements an interface between both tools.
Service management is now becoming not only solving IT incident, change, and problem management needs, and more about solving for real business outcomes with real business value. Innovation is the key to survival. Beyond the ITSM applications native to ServiceNow, CSC strives to help you realize the full value of your ServiceNow platform and other cloud-enabled technology. What’s more, we extend service management capabilities rooted in IT to other business functions across the enterprise to help you improve efficiency and customer experiences. Using exclusive IP and cloud technology, we maximize the value of the Service Management platform for true service management throughout the business.
ServiceNow Strategy and Architecture - Begin the Transformation Journey with a Trusted Advisor
Service Management successes are at the core of CSC. With over a decade of helping organizations solve problems efficiently, we know how to help. We deliver value quickly and in manageable phases, while preserving the context of your long term goals. Whether you need practical guidance as part of a ServiceNow implementation, or you’re addressing your own unique strategic challenges, we ensure a transformation experience that is low risk, high reward and devoid of confusion, exhaustion, and false starts.