Big Data and Analytics
Big data and analytics continue to grow in the value and insight they deliver to businesses. As a result, they have become an area of focus across all regions and industries.
In manufacturing, machine-generated data can be funneled directly into automated processes, optimizing workflow and self-correcting issues without human intervention. Insurers can harness the power of big data to identify suspicious claims and reduce the cost of fraud. In healthcare, big data applications enable swifter health response to outbreaks and better insurance cost projections. As more sectors seek to embrace solutions that mine the real intelligence from big data, the adoption curve will grow even steeper.
This rapid rise in interest will lead to challenges for many companies. The pressure to adopt big data is growing. But for what purpose, exactly? Realizing the full promise of big data applications is neither automatic nor assured.
CSC can help your company successfully adopt this powerful capability, faster, and with fewer risks. Our Big Data and Analytics solutions, including Big Data Platform as a Service, rapidly provide insights on operations, customers and products. We support predictive analytics, real-time dashboards, master data management and more.
Fraud Detection Software - Fraud detection software with powerful automation
Successful fraud identification program rely on early, swift detection and quick, comprehensive investigations Our fraud detection software combines predictive data modeling technology, identity search technologies, fraud indicator business rules, company claims information and industry data sources to help flag suspicious claims as early as the first notice of loss and automatically refers claims to investigators.
Fraud Analytics Suite requires minimal adjuster intervention, yet provides a consistent and systematic review of all claims. In the event a claim is deemed suspicious, the workflow rules prioritize and organize claims so the appropriate action can be taken. Fraud Analytics Suite increases the quality and timeliness of referrals, ensuring investigators focus on the highest payback opportunities.
CSC Enterprise Intelligence Strategy - The Information Age was supposed to accelerate decisions, but has it?
Making decisions based on data is a good idea. Developing strategies based on timely insights and nuanced patterns can lead to outcomes with a higher chance of success. But how do you identify the right sources? Data flows from everywhere and more sources appear every day. If you feel as if you're drowning in data and starving for insights, you're hardly alone. That's today's data paradox.
CSC's Enterprise Intelligence Strategy consulting service can help your business resolve the data paradox and profit from the information that surrounds you. Our consultants will work with you to identify the level of investment and change your business and IT capability needs to move to data-driven operational and strategic decision making. We look for opportunities where analytics can get you to your business objectives faster. The process culminates in a set of recommendations and a strategically aligned roadmap for your business so you know exactly where to begin and how to move forward.
CSC Master Data Management Implementation - As Information Grows in Value, So Does Data Management
Huge volumes of data are being created in a self-perpetuating cycle of growth as customer demands and buying behaviors wreak havoc on old business models and paradigms. Despite an acute awareness that "knowledge is power," and the growing rate of data acquisition, the rate of commercial disadvantage is increasing, as established companies struggle with slow innovation and untimely decision making.
Our implementation service brings your business and IT leaders together to design and manage a successful MDM program. Our approach is built around three work streams:
- Business-Led - This work-stream defines what is trying to be achieved, how data will be defined and used, key business priorities, and the mechanisms by which data is stored and shared.
- IT-Led - This stream covers the IT architecture and standards. It defines the tools and techniques to be used, the data organization and IT's interaction with the business.
- Jointly Led - Together, business and IT develop the roadmap and plan for its execution. This work defines the rules for data quality and stewardship, including the methods to be used.
CSC Information Strategy and Governance - How to Handle the Challenge of Doing More With More
Today's CIO is expected to bring more business value from a growing and varied collection of data sources. The usual IT infrastructure, tools and methods just can't handle the explosive growth and unstructured nature of the data you need to wrangle. You need new rules and a new governance approach. CSC's Information Strategy and Governance consulting service can help you:
- Identify and prioritize your most important information sources. We catalog data governance issues and key technologies, so you can develop a roadmap of change.
- Improve data quality and consistency. We review the effectiveness of your information governance plan and recommends changes to improve and align data quality.
- Reveal new opportunities to grow revenue. We identify the information you need to make better-informed decisions, who needs it, and what changes need to be made in policies, processes, tools and technologies.
Insurance Customer Retention - Capitalize On Decades Of Rich Customer, Policy And Claim Data
Acquiring a new customer can cost as much as five times more than satisfying current customers. That means more of the direct written premium from a retained customer goes to the bottom line. As a result, a 2 percent increase in customer retention can equal a 10 percent reduction in cost.
Data is key to customer retention and insurers have decades of rich internal customer, policy and claim data containing insights that only now can be analyzed and revealed.
CSC's Insurance Customer Retention offering is designed to delve into these vast and unexploited assets, combining them with external data sources, such as social media. The result is a deeper understanding of the drivers of buying behavior and the signals of defection. CSC's Insurance Customer Retention solution can help insurers:
- Identify their best customers.
- Develop a proactive business plan for at-risk customers.
- Determine what products are best suited to existing customers.
CSC Customer Intelligence - Mine Data Throughout Your Organization for Key Insights
Customer intelligence is embedded in every corner of your company. Finding this information is easy; turning it into actionable insights is not. CSC will help you examine customer interactions across a broad range of channels inside and outside the company. You'll identify your best prospects, improve retention and give every customer a better experience. You'll get insights that will help you deliver relevant, personalized interactions to customers over a lifetime, not just at the point of purchase.
Smart Operations - Step Change Your Operations Through Analytics
Waves of data from sources like equipment, customers, vehicles, and GIS can help companies reduce maintenance costs and unplanned downtime, reduce emissions, raise product quality and improve worker safety. CSC's Smart Operations solution is designed specifically to optimize production and fulfillment operations for all industries, especially in resource and capital intensive industries such as manufacturers, oil and gas producers, mining and utilities.
Risk Insights - The Right Approach to Overcome Today's Complex Risk Challenges
Any organization that had been struggling to identify its most critical risks faces an even tougher challenge now. Information from external sources, sensors, growing internal databases and other sources exceeds what a traditional business intelligence (BI) system can digest. CSC's Risk Insights offering is a modern risk management system designed to give you the tools you need to successfully navigate an environment filled with known and unknown risks. Our solution helps you understand your current ability to predict risks and develops a roadmap to increase your risk management effectiveness.
Product Innovation - Develop More Successful Products and Services in Less Time
For many organizations, the most innovative ideas for new products are coming from the outside the enterprise, from customers, suppliers, even competitors. CSC's Product Innovation offering has been specifically developed to help organizations take advantage of this new approach. We help you improve product performance and portfolio management by examining and improving every stage of the product life cycle: assessing the market, adjusting the product mix, designing products and services right through to pricing, placement and promotion.