Digital transformation for government agencies and institutions is vital for ongoing relevance and survival.
Digital transformation for government agencies and institutions is vital for ongoing relevance and survival. In the face of changing (digital) citizen interaction demands, reorganizations, budget pressures, staff attrition and the need for new inter-department collaboration, governments have a distinct need for the advantages offered by the next generation of information technology. The opportunity to take stock of vital and unique assets, information and citizen access is now. Agencies need to increase self-service capabilities, offering citizens more paperless transactions and 24*7 access to information. A higher degree of straight through processing and line of business apps focused on digital citizen engagement. The ability to better identify fraud and to detect advanced cyber threats. In addition, single-mission-focused agencies are being called on to integrate, collaborate and share information to a greater degree than ever before.
Next generation technologies like big data, mobile, apps modernization and agile cloud infrastructure offer great promise to address these issues, but they must be implemented carefully. The high profile of many projects and precarious nature of project funding makes success an absolute imperative. These new technologies also dramatically change the roles and skills of staff, requiring agencies to develop detailed plans to successfully manage the human resource issues that are likely to surface during a project.
For more than 50 years, CSC has served regional, federal and European institutions to simplify and streamline administration, unlock data sources, transform processes and become a digital government. From start to finish, CSC is uniquely positioned to help government agencies design integrated digital experiences that deliver the experience citizens expect. We help agencies develop processes with a digital end state in mind, replacing fragmented processes and data repositories with integrated, cross-department solutions that save time and improve decision making. We can also assist with the consolidation of legacy infrastructure and application platforms and can offer, an assessment of where an agency is now, and how they can keep pace with the rapidly evolving digital future.
Our enduring commitment offers us a unique perspective on the challenges that face agencies today. Ideas, insights and lessons learned from a department in one region directly benefit institutions that we assist on subsequent projects. Firms that move in and out of the public sector, depending on the current budget climate, can't make the same claim. CSC is also one of the only providers who can offer a complete portfolio of solutions.
Our Solutions for the Public Sector
Citizens rightly expect that interacting with government should be as seamless as using internet banking or ordering a ride through a modern mobile app. CSC is helping develop solutions with integrated multi-channel access that improve citizen self-service capabilities and improve process efficiency with paperless transactions and integrated digital service management.
Legacy technology – and the inability to adopt new technology – is a common barrier for government agencies. CSC's Application Modernization Services can retire, replace and enhance legacy environments with modernization and application portfolio management services that leverage innovations in cloud, mobility, cyber, social and analytics.
Software defined networks and infrastructure are changing the way government institutions acquire and implement compute, storage and memory resources.
Agile infrastructure replaces the need to make massive infrastructure investments, which reduce project risk and improves an agency's ability to make investments in new, innovative solutions.
Services like CSC's orchestrated hybrid cloud services manage and secure workloads automatically across private, public and hybrid cloud architectures, increasing flexibility and agility while delivering resources on a consumption based pricing.
CSC provides leading-edge private cloud and hybrid cloud management solutions, including the CSC Agility Platform™. Our proven services will help government move to the cloud and rapidly modernize and integrate applications, helping government organizations transform into cloud empowered enterprises.
Big data and analytics continue to grow in the value and insight they deliver to government institutions. As a result, they have become an area of focus across the entire spectrum of government activities.
Environmental and public infrastructure monitoring can support operational performance and improve public service delivery; predicting the impact of weather events on wastewater treatment facilities, reducing emergency service response times, increasing fleet management efficiency and improving public infrastructure preventive maintenance. Big data can be used to give citizens the information they need at the moment they need it, improving their experience and quality of life. For example, sensor data on parking spots could help citizens find quicker parking in already-crowded urban areas.
The pressure to adopt big data is growing. But for what purpose, exactly? Realizing the full promise of big data applications is neither automatic nor assured.
CSC can help your institution successfully adopt this powerful capability, faster, and with fewer risks. Our Big Data and Analytics solutions, including Big Data Platform as a Service, rapidly provide insights on operations, customers and services. We support predictive analytics, real-time dashboards, master data management and more.
Mobility represents the future: how institutions interact with citizens, employees, partners and machines as we increasingly access the Internet and control the world from the palm of our hands.
Wherever you find yourself on the journey toward mobile maturity, we can help you navigate the confusing market of DIY solutions and services. CSC is one of the only companies in the world that can deliver an end-to-end set of mobility solutions, connecting your mobility strategy to every other technology initiative in your agency.
We'll help you develop a strategy and portfolio of applications that will empower your public institution to realize the transformative power of mobility. And, where you need help, CSC can provide mobility management services so you don’t have to tie up capital or resources.
Our global cyber security services work extensively with government to give you the confidence to securely open your systems to citizens, partners and the private sector. As government moves into the 3rd Platform and leverage big data & analytics, the cloud, mobility, social media and the Internet of Things, you can trust us to secure your operations.
Every government agency is unique. Moving to a new operating model with minimal disruption requires in-depth understanding of the agency and the forces that affect it, a solid change management plan, the right tools and a committed team of change management experts to lead the agency toward the new reality.
Our team, staffed with experts who possess an in-depth knowledge of the public sector, is especially adept at eliciting cooperation between different departments and organizations -- including institutions from different countries. This bridge-building approach often identifies novel ideas and solutions.
CSC's Organizational Change and Business Transformation consulting practices help government agencies clarify strategic positioning, align their operating model to their vision, and accelerate their transformation – in conjunction with Digital and IT Transformation. We bring deep public sector knowledge to address the processes, workflows and management systems affected by technology change. We apply that experience to bespoke solutions as well as packaged implementations in areas including finance, HR, logistics and more.
Throughout the journey, we deploy project, program and portfolio management expertise to plan and implement the roadmap, leading our clients through every step of the process. Our approach -- aligning the interests of IT and the business and providing effective stakeholder management -- has proven to be the most effective means of assuring project success.