Premium, CSC's business magazine | Spring 2011 | No. 15
Premium | Spring 2011 | No 15 (PDF, 5.21 MB)
A summary of this Spring's edition:
- Customer-company: a couple heading for a breakup?
Companies and their customers are couples with a long history, couples that have been through crises and made up again, couples that have been through both melodrama and romantic comedy together. Premium takes a look at marketing in the 2.0 era and examines fragments of this new customer-company dialogue.
Triple merger in the Netherlands
- French Post Office
Financial information system at the heart of business transformation
Flemish agency for employment and vocational training
- "Retail banking is the real economy"
Interview with Yves Martrenchar, chief operating officer of BNP Paribas retail banking
- Governance, risk and compliance
Is your organisation taking an approach to mitigate risks long term?