Premium, CSC's business magazine | Winter 2009 | No. 6
The 6th edition of Premium builds a bridge between today and tomorrow. Our feature article offers a forward-looking approach and analyses seven technology trends that will transform your daily and professional lives.
Moreover this issue contains three local features:
- Client case on Business Intelligence at Federal Public Service Economy
- Win of two SAS Awards at SAS Forum
- CSC in Belgium received the quality label 'Top Employer 2009'
A summary of this Winter edition :
Feature
Seven Digital Disruptions Shaping the Digital Revolution.
The new report from the Leading Edge Forum, CSC’s technology think tank, explores the current and upcoming “digital revolution,” defining seven major digital disruptions that will shape the world of tomorrow.
Experience
Anglian Water: Technology Keeps Business Flowing.
In few sectors does the phrase “the customer is king” carry more weight than utilities. Anglian Water found out how technology helps keep business flowing.
Citizen Centric Business Intelligence: Business Process Innovation @ FPS Economy.
The mission of the FPS (Federal Public Service) Economy is to create the conditions for competitive, sustainable and balanced functioning of the goods and services market in Belgium. Underpinning this is the need to deliver meaningful statistics that provide insight into macroeconomic issues. In Q3 2006 the FPS set out to completely reengineer its data infrastructure and prepare for the future.
Société Générale: Slovenian Subsidiary Opens a New Call Centre.
SKB, Société Générale’s subsidiary in Slovenia, has used the customer relationship management tool model proposed by the Group as the basis for launching a call centre, with the help of CSC. This project has benefited from strong leadership and will allow the firm to offer innovative services.
Trends
Supply Chain Advancements: Europe Charges Ahead.
Supply chain improvement can lead to better performance, enhance top line revenue and help achieve cost reductions. Progress is being made in supply chain management across the world, but certainly not at the same pace. European companies are currently deploying more ambitious and effective supply chain strategies than their North American and Asian counterparts.
Face-to-Face
Gilles Pélisson, chief executive officer of the ACCOR group explains the strategic approach behind customer loyalty in detail.
Views
Corporate Innovation and the new role of the CIO by professor Vito Di Bari.
