This edition of Premium will explore how, in the age of the hub, airports must increasingly adopt a logistical vision and think in terms of common procedures and no longer just in terms of juxtaposed professions.
A summary of this Autumn edition :
FEATURE
Airports: turning to supply chain management
How can complex airport procedures be made to flow smoothly in order to satisfy passengers?The value of this approach has been clearly demonstrated by the partnership between Air France and CSC.
Air France Industries optimises aircraft on-wing maintenance
Since 2003 Air France Industries has been planning the construction of a new maintenance building at Roissy Airport to improve on-wing maintenance. This construction project rapidly became a major industrial project for the company, who successfully completed it with the assistance of CSC.
EXPERIENCE
BHP Billiton: Underground Traffic System Improves Mine Safety
Located in northwest Queensland, Australia, has reported incidents and accidents on the descent leading into the mine. In the face of such danger, CSC has used Radio Frequency Identification (RFID) technology to provide a solution that minimises the risks of operating mobile equipment in the underground environment.
DIRECTV: Growing After Supply Chain Makeover
DIRECTV, the world's leading provider of direct-to-home satellite delivered television programming services, partnered with CSC to reengineer its supply chain, increasing order fulfilment volume by 300 per cent and reducing the cost of acquiring new subscribers by more than 9 per cent.
TRENDS
Putting the brakes on customer churn and marketing burn
The "Business gain from how you retain" study carried out by the Chief Marketing Officers (CMO) Council.
The key challenges of identity and access management
Biometric passports, smart cards, USB flash drives... the technology behind identity management, dubbed Identity & Access Management (IAM), is moving on rapidly. But how this sector evolves and progresses in areas such as the authentication of individuals or data protection, relies heavily on the management of people's identity, in the form of a passport or an ID card. So what is CSC doing to aid governments with this type of project? Premium evaluates the situation.
FACE-TO-FACE
Anne Marion-Bouchacourt, Société Générale Human Resources Director: "Every Three Years our Staff Transition into a New Role"
VIEWS
Getting ready for innovation in partnership with ESSEC-ISIS
Innovation itself is already complex enough, but organising innovation can be very tricky, especially given the personal nature of innovative ideas. So who is in charge of innovation?
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