Maybank Outsources and Modernizes IT Infrastructure with CSC

Driving Greater Efficiency

Malayan Banking Berhad (Maybank) is the largest banking and financial services group in Malaysia. It is one of the country’s nine “anchor” banks, and has more than 400 branches. In 2003, as part of its drive to improve efficiency, Maybank signed a US$342 million IT infrastructure outsourcing agreement with CSC, the biggest outsourcing deal in Malaysia. Maybank wanted to improve its IT services to position it for global growth, and, in the event of a major disaster, to reduce its recovery time from three days to less than eight hours.

Secure Data Center and Recovery Site

CSC and Maybank relocated the bank’s 20-plus-year-old data center from Maybank’s headquarters to a secure, modern CSC facility in Petaling Jaya, Malaysia. CSC now delivers, over a dedicated WAN, optimized transaction processing, business continuity, improved consistency and flexibility. The faster response times and increased productivity have helped Maybank improve customer service and security, especially for ATM and credit card services. CSC also set up a separate data center for disaster recovery that delivers computing capacity on demand and fully replicates all of the bank’s critical data across all platforms. After rapid deployment and live testing, the bank’s entire transaction load was successfully routed to the disaster recovery site for a full day, proving the capabilities of the infrastructure.

Faster, Scalable Connectivity and Processing

CSC also provides Maybank with simultaneous connectivity of its main bank, branches, the main data center and the disaster recovery center. Maybank required highly reliable, high-bandwidth connectivity which was achieved using dense wavelength division multiplexing (DWDM)-based circuits provided by CSC through an agreement with Malaysia Telekom.

In addition to substantial cost reductions, the CSC relationship has given Maybank the ability to align IT strategy with business goals to grow and compete more effectively on a global scale. Average online transactions have increased from 1.4 million to 1.6 million daily. Average response times been reduced by half, now at about 400 milliseconds. Transactional speeds have increased tenfold, from 200 MPS to 2 GPS. Capacity has increased, so Maybank’s peak volumes now use only 78 percent of its processing capacity. Maybank has increased security and disaster-avoidance capabilities and can restore critical service within three hours of a major disaster.

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