Digital Bank Transformation
CSC’s Digital Transformation is a customer intelligence solution that enables banks to deliver a great omnichannel customer experience.
CSC’s Digital Transformation is a customer intelligence solution that enables banks to process, organize, mine and act upon digital data — from all sources and in real time — to deliver a great omnichannel customer experience.
A complete, end-to-end CSC service that creates the most appropriate digital strategy for the client, the transformation process is split into three main stages: assessing digital maturity; defining and developing a digital strategy; and aligning the business, operations and IT to set digital priorities and areas of action.
It is widely understood that banks need to improve the customer experience to retain existing customers and gain new ones. By reviewing data processing as well as organizing and mining the data to harvest actionable intelligence, banks can differentiate products and services while providing:
- A unique and standardized customer experience across all channels
- Personalization and customization options driven by both preconfiguration and real-time data analytics
By leveraging standardized and automated processes across all channels for the most common banking processes, Digital Transformation can help reduce costs and optimize investments, providing the opportunity to achieve advantages in many business areas, such as:
- Customer engagement
- Workforce and partner engagement
- Process improvement
- Better business understanding
CSC can help banks accelerate their digital transformation pace along a maturity continuum, so they can compete more effectively. With the support of CSC and its Digital Transformation solution, banks are able to construct well-defined and implemented information strategies that align with their business and technology strategies.
With its vast partner network of leading providers, CSC is best positioned to deliver innovative solutions by leveraging the latest cybersecurity capabilities and using big data and analytics technology to help banks more effectively market their services to new and existing customers.