Success Stories
United We Stand, Divided We Still Need Reliable IT Systems
Client:
Two Australian State Government Departments having once been part of a single organisationChallenge:
- To manage the Departments' outsourced Information Technology systems through multiple structural changes and re-organisations without losing sight of the main goal, to protect the State’s legal information and make it accessible to authorised persons
Solution:
- Combine the department’s processes with CSC’s global solutions, supply a dedicated team and keep the focus on security and agility
Results:
- Trusted, secure and accessible IT systems which support the departments' objectives in transforming the management of people and data for the State
- CSC is helping drive core business operations, by responding rapidly to business change and by fulfilling access change requests in a short time frame
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IT security for organisations is a balancing act – protecting an organisation’s sensitive information on the one hand and allowing wide access to data that helps employees anticipate and solve business issues on the other.
Access to this information needs knowledgeable people, process and control, and CSC’s global credentials as the supplier of secure systems to many government clients contributed to the departments' decision to entrust their systems to CSC.
The Challenge
These two state government departments have a complex IT infrastructure. Data for both departments is of a sensitive nature which needs to be managed with care.
Both rely on CSC for key services to their IT network and applications, and CSC works to ensure those systems are stable, secure and effective enough to support the departments’ objectives.
The Solution
As an experienced outsourcer, CSC understands that the security of our customers’ data is a primary concern, and that delivering a secure service is essential to our continuing relationship. With that in mind, our second priority is to make the systems we manage accessible to the right people, so that they can use the information they need to do their job.
From the beginning of our relationship with the department, the CSC SAS team has worked to cultivate and maintain a professional and flexible relationship between the two organisations. We focus on understanding the client’s business priorities and the issues that systems users encounter on a daily basis.
Then we access our global experience to find proven innovations that will deliver those priorities and address those issues in the most efficient and effective way.
The Results
CSC is helping drive core business operations, by responding rapidly to business change and by
fulfilling access change requests in a short time frame.
Making sure that new and transferring staffs have the right access to the right systems directly contributes to the departments’ core business operations, and allows internal staff to concentrate on securely transporting staff and prisoners.