Location Intelligence Hits The Road To Make A Difference

Passion and a sense of community will give a ‘bird’s eye view’ of the Tour de Cure.

It is not often that innovative coverage of sporting events translates to innovative solutions for business as well as benefits to the community. But that’s what CSC is doing with OmniLocation, an enterprise visibility web interface which will debut in Australia at this year’s Tour de Cure cycling event in May.

Fans, media and officials can follow the action live by tracking bikes and support teams online.

The Challenge

Enabling 115 CSC field service technicians to service more customers, reduce travel costs, and decrease the response time to customer service calls relating to 3,750 unmanned sites across the UK and Ireland.

The Solutions

The omnilocation solution will bring the tour to life for many. the data it will provide is virtually the same as actually being there, including:

• Updates on the weather as it unfolds, including wind direction, assisting both riders and organisers to know and allow for what lies ahead
• ETA alerts sent out will assist the media in planning their cross-overs to specific locations
• The eta updates will also help ride ambassadors in country towns prepare their reception parties for the incoming pelotons and put their town (literally) on the map
• By engaging the public through wider web 2.0 communications, the tour will bring greater awareness of and education on cancer and its potential cure

The Results

Clients spend less time waiting for a service team member. the technicians spend less time in traffic and finding clients. Management has a better reporting vehicle for pricing service contracts, and can show projected savings of £75,000 per year.