MRS Drives Tasmanian Vehicle Registration Into 21st Century

The Tasmanian Government recognised that its Motor Registry System (MRS) no longer met the existing or future business needs of government. They wished to develop a more user-centric, flexible and accessible system. The Department of Infrastructure Energy and Resources worked with CSC to adapt a solution based on the system that CSC had already developed and implemented for the ACT Government.

The Challenge

Replace a 30 year old legacy Motor Registry System (MRS) with a flexible user-driven system that improves customer service, supports inter-agency access, can meet emerging business requirements and fully technically links to the National Exchange of Vehicle and Driver Information System (NEVDIS).

Motor vehicle registration, driver licensing and associated services are a major revenue generator for the Tasmanian Government. The outdated COBOL-based technology meant that the MRS did not have the technical flexibility to meet existing or expected business requirements.

Tasmania was the last jurisdiction that was not fully linked technically to the National Exchange of Vehicle and Driver Information System (NEVDIS). The ‘old’ system was ‘green screen’ and users took a long time to become proficient with it. When the government recognised that the MRS had reached the end of its servicable life it was clear that decisive action was needed.

The Solutions

The new MRS is ‘client centric’ which means that all information is linked to the person rather than to separate licences or vehicles. This significantly improves customer communications

• DIER’s compliance requirements are fully supported
• MRS can be upgraded to support future business requirements
• Inter-agency access to information has improved as MRS is integrated with police, judicial, financial and license production systems

The Results

The new, web-enabled Motor Registration System (MRS) makes it quicker and easier for users, customers and other governnment agencies such as Police, Justice, Service Tasmania and Treasury to access the information they need.

MRS improves data quality, fully links Tasmania into NEVDIS and has the flexibility to meet future business and reporting requirements.