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CSC First in Australia to Launch Unified Communications as a Service on Cisco
News Release -- August 20, 2012
Quantum Change in the Way Businesses Consume Telecommunications
Sydney, Australia, Aug. 20 – CSC (NYSE: CSC) today announced a Unified Communications as a Service (UCaaS) solution based on Cisco's Hosted Collaboration Solution, a first for the Australian marketplace.
“For Australian organisations, the launch of CSC’s UCaaS solution presents significant savings against traditional unified communications deployments,” said Bob Hayward, chief technology and innovation officer, CSC in Australia. “CSC understands the necessity for network services to embrace the as-a-service model at a time when businesses are clearly focussed on cost efficiencies and reducing capital expenditure.”
Hosted unified communications allows businesses to bring converged voice, mobile and data services to every user in their organisation. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.
UCaaS builds on CSC’s rich heritage of providing world-class telephony and integration solutions to its clients globally — across industry verticals. Currently, CSC has deployed its UCaaS solution as the core voice and collaboration platform for government and financial industry clients and has launched paid pilots with clients in the manufacturing, defence and chemical, energy and natural resources (CENR) verticals. Additionally, CSC is using UCaaS internally at two major CSC customer call centres.
CSC can now provide this newly launched managed service to clients in Australia via its unified communications service centre. Utilising a flexible service delivery model, CSC will accommodate customer premises-based, CSC-hosted and hybrid deployments. CSC will also provide all hardware and software as part of the service or will manage customer-owned equipment. Regardless of delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24/7 support globally.
“CSC’s UCaaS offering will deliver to our clients a cost-effective, flexible and responsive suite of UC capabilities enabling organisations to move beyond simple IP telephony services. Continued expansion of CSC’s as-a-service solutions in the Australian market with Cisco’s Unified Communications platform allows our clients to enjoy optimised organisational communication and business process integration — driving competitive advantage,” added Hayward.
Richard Kitts, vice president, Cisco Australia and New Zealand, adds, “We welcome CSC’s UCaaS offering to Australia and the opportunities it presents to organisations looking to realise the benefits of a Hosted Collaboration Solution. The combination of CSC and Cisco provides clients with world-class collaboration services to meet the changing needs in the workplace.”
Based on Cisco’s Hosted Collaboration Solution, this offering presents the latest standard managed service addition to CSC’s Unified Communications and Collaboration (UCC) solutions suite. Developed in close collaboration with Cisco, and complemented by CSC’s multi-platform integration, CSC’s UCaaS solution enhances clients’ productivity and accelerates business processes and decision making while lowering costs.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 96,000 employees and reported revenue of $15.8 billion for the 12 months ended June 29, 2012. For more information.
Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com.au. For ongoing news from Australia and New Zealand, please go to http://newsroom.cisco.com/anz.