Beyond Bank Australia Partners with UXC Eclipse for Cloud-based Business Transformation
News Release -- August 04, 2016
Sydney, Australia, 04 August 2016 – UXC Eclipse, a CSC company, has successfully implemented a comprehensive, cloud-based IT solution that is transforming operations and improving customer interactions for Beyond Bank, one of Australia’s largest customer-owned banks.
Beyond Bank Australia, which has more than 200,000 customers, was looking to improve ways to provide services to customers, track interactions, manage workflows, and maintain and secure customer information. UXC Eclipse implemented a solution that utilizes the entire Microsoft Stack in the cloud, including Microsoft Dynamics CRM Online, Office 365, SharePoint, Dynamics Marketing, Azure Service Bus, and more. The first stage of this implementation began in September 2015, and the full offering will be live later this month.
Robert Aitken, CIO, Beyond Bank, said: “The Bank needed a solution that could integrate information from the previously-siloed systems across every customer touchpoint to deliver a single view of the customer. The solution also needed to integrate with the bank’s core banking system to simplify workloads to leverage potential opportunities faster.”
Bradley Stroop, head of UXC Eclipse, said, “This project demonstrates that financial institutions can use cloud-based solutions to dramatically lower the cost of ownership of mission-critical systems.
“Most banking systems are legacy, on-premise solutions that include significant licensing and support costs,” Stroop continued. “These overblown solutions were necessary in the past, but with the advent of local data centers, Beyond Bank was able to reduce its cost of ownership substantially by choosing the Microsoft Stack delivered in the cloud by UXC Eclipse.”
The Microsoft solution delivered by UXC Eclipse gives Beyond Bank’s 600 employees a 360-degree view of the customer, streamlining processes so the bank can leverage opportunities to upsell and cross sell more successfully.
“This is one of the most significant projects Beyond Bank has undertaken in 10 years. It has been truly transformational and a real game-changer for the organization. UXC Eclipse was the best partner to deliver such a successful project”, Aitken noted.
UXC Eclipse’s service offering includes applications business consulting and project management, applications development, corporate performance management, and business process management.
UXC Eclipse is a CSC Company. UXC and its business units operate as part of CSC. Together, UXC and CSC are one of the largest IT services companies in the Australia & New Zealand region.
For more information, visit our website at http://www.uxceclipse.com.au.
About Beyond Bank
Beyond Bank is one of Australia’s largest customer-owned banks with assets under management over $4 billion, 200,000 customers, 43 branches, access to more than 3,000 rediATMs, and 600 staff. As a mutual bank, which is 100 per cent owned by its customers, Beyond Bank uses profits to benefit customers and their communities. This lets the Bank offer benefits and rewards, such as lower lending rates, higher investment rates, lower fees and charges, and community support.
Beyond Bank provides personal and business banking services along with financial planning. It works closely with community groups to “create good together”, supporting charitable organizations and initiatives through fundraising, donations, and actively helping volunteering within the community.
CSC (NYSE: CSC) leads clients on their digital transformation journeys. The company provides innovative next-generation technology services and solutions that leverage deep industry expertise, global scale, technology independence and an extensive partner community. CSC serves leading commercial and international public sector organizations throughout the world. CSC is a Fortune 500 company and ranked among the best corporate citizens. For more information, visit the company's website at www.csc.com.