Next Generation Systems Revolutionise Claims Management

Many insurers are frustrated by complex IT environments with multiple policy and claim systems and related tools. This complexity drives up IT costs, slows productivity and makes training problematic. Too many insurers rely on old, patched-together systems that break easily and are difficult to upgrade. Despite inroads by imaging systems, few companies have combined imaging and workflow to create true business process management environments for claims.

Fortunately, next generation systems that incorporate rules engines and process orchestration are helping insurers revolutionise claims processes, making it easier and cost effective to customise claims handling based on a carrier’s individual needs.

Give Your Claim Professionals What They Want

CSC’s claims software, used by more than 200 of the world’s leading insurers, is built with a leading-edge, services-oriented architecture that helps insurance companies to integrate multiple claims systems. CSC’s Claims Accelerator™ for life and annuity claims and CSC’s Claims Desktop™ for property and casualty (P&C) claims are the most advanced products on the market.

Claims Accelerator supports death claims, annuity payouts, disability income, long-term care and Medicare supplement claims. The life and annuity claims management component, which builds on claims processing software pioneered in CSC’s business process outsourcing centres, eliminates paper-based processing while maintaining proper documentation and enforcing insurers’ procedures. CSC’s experience indicates that Claims Accelerator could improve insurers’ claims processing productivity by 50 percent or more, depending on their product portfolios and current level of automation.

Claims Desktop is a browser-based system that integrates multiple claim functions, applications and data, enabling adjusters to introduce new capabilities such as claim profiling, claims routing and functional collaboration. From a single Claims Desktop screen, adjusters share data across multiple applications, eliminating the need for redundant entry. Task management software guides adjusters, helping ensure they use their organisation’s expectations and parameters when they investigate, evaluate and resolve claims.

These systems finally give claims professionals what they want — a single login for multiple applications, a consolidated view of claims information and built-in imaging, workflow, rules and calculations. Equipped with these tools, management can gather data and adjust processes to promote best practices across claims organisations.