Digital Trust for Life Project Report
A study released by the American Council of Life Insurers (ACLI) and CSC finds life insurers are poised for additional enterprise payoffs based on their current approach and investments in IT security. The study also shows capturing the payoffs requires an evolution from the gatekeeper model of security to a digital trust model.
The study, Digital Trust for Life, concentrated on two specific areas of enterprise.
- 1 Customer service and distribution management.
- 2 Organic growth and competitive advantage.
The primary question was, "How can digital trust create new enterprise value in each of these two areas?"
The findings for the 6-month study are based on three primary inputs:
| 1 | An examination of typical electronic systems used by the life insurance industry today to support the two areas of concentration |
| 2 | Interviews with life insurance industry IT and security teams about their security objectives, approaches and technologies applied (including measures of success) |
| 3 | A projection of earlier Digital Trust study results from other industries onto the current circumstances of life insurance industry technology systems. |
Technology platforms for both the field force and for customers were examined.
The Digital Trust for Life Project Report (PDF 1.1MB) report is provided by CSC's Leading Edge Forum and the ACLI specifically for life insurance and annuity companies.