Improving the experience of enrolment into government programs is first and foremost a business transformation challenge.  The focus starts with people, then process, then technology in formulating the solution to solving the “opt-in” challenge. Making it easy to enrol in Government programs.

Technology should be the enabler of your overall mission, rather than the driver and your staff, customers and service delivery partners are the first consideration in designing the new business system, rather than incidental to the delivery of the technology.