Medienmitteilung-- Januar 10, 2005
CSC Listed in 'Leaders' Quadrants of Desktop and Help Desk Outsourcing Reports
EL SEGUNDO, Calif., Jan. 10 -- Computer Sciences Corporation (NYSE: CSC) today announced that it has been listed in the "leaders" quadrants of the Gartner analyst reports, Magic Quadrant for North American Desktop Outsourcing, 2004, and Magic Quadrant for North American Help Desk Outsourcing, 2004. Authored by Rich Matlus and Bill Maurer, the two reports position external service providers (ESPs) based on their ability to execute and their completeness of vision.
According to Gartner, "Leaders are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market." ESPs needed at least $45 million in annual desktop service revenue to qualify for the desktop outsourcing report and at least $15 million in annual help desk revenue to qualify for the help desk outsourcing report. Both reports required 10 North American client references.
"CSC is dedicated to providing the highest quality services to our clients, so we are pleased with our favorable evaluation in both the desktop and the help desk reports recently released by Gartner," said Russ Owen, president of CSC's Global Infrastructure Services group. "We feel these positions confirm CSC's experience and understanding of evolving technologies and business processes, and our ability to deliver business and operational results to effectively serve the needs of our clients."
According to the reports, the leader quadrant vendors cited demonstrated significant depth and breadth of experience, and understood the need to successfully deliver services. Gartner characterizes desktop outsourcing as a mature information technology (IT) category with a growth rate continuing in the 7 percent or more range per year. The help desk outsourcing category has matured, with the worldwide help desk management service market growing at a 6.5 percent compound annual growth rate over 2003 to 2008 and from $9.6 billion to $13.1 billion. Gartner determines the positioning of the service providers within the Magic Quadrant based on formal presentations by participating vendors, client reference checks, and analyst knowledge of the market and enterprise wants and needs.
About Gartner, Inc.'s Magic Quadrant
The Magic Quadrant is copyrighted 2004 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against certain criteria fo that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose.